Hello. We are excited to announce the release of "STARSTRUCK" on NCT DREAM Weverse! We look forward to your interest. Check out the details below for how to purchase and watch this content. ["STARSTRUCK" VOD User Guide] * Pre-order Schedule (KST) - Pre-order: Mon. November 20, 2023, 2:00 PM - Fri. December 1, 2023, 5:59:59 PM - Where to Pre-order: Go to the Weverse Shop GLOBAL website (https://weverseshop.io) ※ After the pre-order period ends, the VOD will be available for purchase on both the Weverse app and the Weverse Shop GLOBAL website. [How to Purchase on Weverse] ① Purchase Weverse Jelly on Weverse (both available on the app and website) ② Purchase the media product with Jelly ※ The final payment amount may differ by purchasing platform. * Streaming Schedule (KST) : Fri. December 1, 2023 - Sun. December 31, 2023 > Episodes: Fri. December 1, 2023 - Fri. December 29, 2023. Every Friday at 6:00 PM (approx. 45 mins per episode), 5 episodes > Behind-the-scene clips: Sat. December 30, 2023 - Sun. December 31, 2023, 12:00 PM (approx. 5 mins per clip), 4 clips > Behind-the-scene photos: Approx. 70 photos, 5 episodes EP. 1 - 4: Sat. December 2, 2023 - Sat. December 23, 2023. Every Saturday at 6:00 PM EP. 5: Sat. December 30, 2023, 1:00 PM > Special video: A video of each member, 7 videos ※ The special video will be exclusively released to "STARSTRUCK" Weverse Shop pre-order customers. ※ A detailed streaming schedule will be announced separately in a future notice. We look forward to your interest. - Available Subtitles: Korean, English, Japanese, Chinese (Simplified), Indonesian, and Thai ※ The actual duration of each episode may vary. ※ The release schedule for certain episodes is subject to change based on the rating review schedule. * How to Watch - STEP 1: Go to the Weverse app or website → NCT DREAM community → Media tab - STEP 2: Select STARSTRUCK category → Select STARSTRUCK - You can watch the content on your mobile devices, computers (https://weverse.io), and on smart TV apps. (Smart TV apps are only available for platforms that offer Weverse TV App.) * You can choose the video resolution from [144p], [270p], [360p], [480p SD], [720p HD], [1080p FHD]. [Special Gifts for VOD Customers] * Request Schedule (KST) - Request Period: Mon. November 20, 2023, 2:00 PM - Fri. December 1, 2023, 5:59:59 PM - Shipping (Scheduled Start Date): Begins on Tue. December 19, 2023 (global shipping available) * Eligibility - Customers who purchased the VOD during the pre-order period on the Weverse Shop GLOBAL website and have paid the shipping fee for the special gifts ※ You can request special gifts on the Weverse Shop GLOBAL website. * Special Gift Details - 1 calendar set (1 mini calendar for 2024 + 1 photo frame), 2 postcards, and 1 sticker * How to Request - Go to the Weverse Shop GLOBAL website → Select NCT DREAM GLOBAL → WEVERSE category → STARSTRUCK category → Request special gift [Special Gift Request Guide] 1) You can make one request per account. 2) "STARSTRUCK" special gifts are only available for customers who purchased the VOD on Weverse Shop (website) during the pre-order period and have paid for the shipping fee of the special gifts on Weverse Shop (website). 3) You cannot cancel the request for special gifts after Fri. December 1, 2023, 5:59:59 PM (KST). If you want to cancel the special gift request, you must also cancel the purchase of the "STARSTRUCK" VOD. 4) Please note that you cannot cancel your order or the special gift request once the order status for special gifts has changed to "Shipping Soon". [VOD Payment and Refund Guide] 1) You can only pay with payment methods available on Weverse and Weverse Shop. 2) You are eligible for a refund within seven days of your purchase if you have not watched your purchased content. Please visit the customer service of the platform you purchased from to request a refund. Weverse (app): Person icon in the lower right corner → Weverse Customer Support → Contact Us Weverse Shop (app): My→ Customer Service → Contact Us [Please Note] 1) Unauthorized or illegal distribution of content, piracy, and unauthorized processing of the content amount to infringement of copyright. 2) To ensure a smooth playback on your device, please play the preview before purchasing the content. 3) Additional data charges may apply if you are on the mobile data network. 4) Paid content can be played on only one smart TV device at a time, regardless of the manufacturer. Your paid content can be played on either a PC or on a mobile device as well. However, you can play your paid content simultaneously on one Smart TV and either a PC or a mobile device. 5) Your purchase history cannot be recovered if you delete your account from Weverse. If you have further questions, please contact the place of your purchase (Weverse or Weverse Shop). Thank you.
