We would like to provide information on how to purchase official merchandise on-site at the SEVENTEEN [RIGHT HERE] WORLD TOUR IN GOYANG in Goyang Sports Complex on Saturday, October 12, and Sunday, October 13, 2024. The official merchandise can be purchased in two ways: on-site pickup after purchasing from Weverse or on-site purchase. Please refer to the information below on how to make your purchase. 1. How to Pre-Purchase on Weverse for On-Site Pickup Weverse account holders can purchase the official merchandise on Weverse SEVENTEEN (GLOBAL) and pick up their purchases at the SEVENTEEN [RIGHT HERE] WORLD TOUR IN GOYANG concert site. 1) Official Merchandise On-Site Pickup Booth (Weverse PICK-UP BOOTH) * Sales Date/Time: - From 9 AM to 5 PM, Saturday, October 12, 2024 - From 9 AM to 4 PM, Sunday, October 13, 2024 * On-Site Pickup Dates - From 9 AM to 5:30 PM, Saturday, October 12, 2024 - From 9 AM to 4:30 PM, Sunday, October 13, 2024 * On-Site Pickup Location - Goyang Sports Complex Auxiliary Stadium [Important Information] * Weverse members can purchase the official merchandise through the Weverse SEVENTEEN (GLOBAL) after coming within a 2.5-kilometer radius of the SEVENTEEN [RIGHT HERE] WORLD TOUR IN GOYANG venue. Afterward, they can pick up their purchases on site. * How to Pre-Purchase OFFICIAL MERCHANDISE on Weverse and Pick Up On-Site ① Click on the [Weverse Shop] icon at the bottom left of Weverse home - SEVENTEEN (GLOBAL) - Purchase the [On-Site Pickup Only] product from the PICK UP category. ② Weverse > Click on [More] and then [My Orders] and check the QR Code. ③ Present your QR code to the staff when arriving at the on-site pickup area, and pick up your purchases * Sales may end early when inventories for all items are exhausted. * There will be a purchase limit for every merchandise per customer to ensure the smooth operation of the booths. The staff may restrict you from making a purchase if you fail to comply. * Purchase Limit for Official Merchandise: - A maximum of two OFFICIAL LIGHT STICK VER.3 can be purchased per customer. - For the TRADING CARD SET and LUCKY DRAW, a maximum of ten items can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK VER.3, TRADING CARD SET, and LUCKY DRAW, a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option (e.g., for ZIP-UP HOODIE, you can purchase up to nine pieces, comprised of three pieces per size). - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchase] * All merchandise may be sold out early before the end of sales hours. * Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. * Operating hours may change depending on on-site circumstances. * Please make sure not to disclose the QR code received upon making your purchase from Weverse to others, as purchases are picked up without identity verification. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to be dispersed. * Do not purchase illegal merchandise. The official merchandise of the SEVENTEEN [RIGHT HERE] WORLD TOUR IN GOYANG will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [On-Site Pickup Exchange/Refund Information] 1) Exchange * Exchanges are only possible within 14 days of purchase. * When the on-site booth is still operating, exchanges are available only at the booth. Please bring the product and order details when you come. * For inquiries regarding exchanges after the on-site booth operation period ends, please contact Weverse Help. * Random products can be exchanged only if they are defective. 2) Refund * Refunds are only available at the on-site booth during the on-site booth operation period. * We will issue a refund if you visit us with the product and order details. 3) Refund & Exchange * Refunds or exchanges will be denied in the following cases: - Destroyed or damaged products, such as damaged or missing product tags, labels, packaging etc., by fault of the customer - Products showing signs of use such as contamination, body odor or perfume, and signs of being washed - Products’ decrease in value to such an extent that it cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. 2. How to Purchase On-Site The SEVENTEEN [RIGHT HERE] WORLD TOUR IN GOYANG official merchandise can be purchased on-site on the day of the concert. 1) OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * Sales Date/Time: - From 9 AM to 5:30 PM, Saturday, October 12, 2024 - From 9 AM to 4:30 PM, Sunday, October 13, 2024 * On-Site Sales Location - Goyang Sports Complex Auxiliary Stadium [Important Information] * Sales may end early when inventories for all items are exhausted. * Payment Methods: Payment can be made by cash or credit card. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * There will be a purchase limit for every merchandise per customer to ensure the smooth operation of the booths. The staff may restrict you from making a purchase if you fail to comply. - A maximum of two OFFICIAL LIGHT STICK VER.3 can be purchased per customer. - For the TRADING CARD SET and LUCKY DRAW, a maximum of ten items can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK VER.3, TRADING CARD SET, and LUCKY DRAW, a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option (e.g., for ZIP-UP HOODIE, you can purchase up to nine pieces, comprising three pieces per size). - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchase] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your means of payment and receipt ready when exchanging a product for defects. (If the product has been sold out, you will receive a full refund.) * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to be dispersed. * Do not purchase illegal merchandise. The official merchandise of the SEVENTEEN [RIGHT HERE] WORLD TOUR IN GOYANG will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [Exchange/Refund Information for On-Site Sales] 1) Exchange * Exchanges are only possible within 14 days of purchase. * When the booth is still operating, exchanges are available only at the booth. Please bring the product and receipt when you come. * For exchange inquiries after the on-site booth operation period, please email your inquiries to merch.support@hybecorp.com. * Random products can be exchanged only if they are defective. 2) Refund * Refunds are only available at the on-site booth during the on-site booth operation period. * Please bring the product, receipt, and means of payment when you visit to receive a refund. 3) Refund & Exchange * Refunds or exchanges will be denied in the following cases: - Destroyed or damaged products, such as damaged or missing product tags, labels, packaging etc., by fault of the customer - Products showing signs of use such as contamination, body odor or perfume, and signs of being washed - Products’ decrease in value to such an extent that it cannot be resold 3. Official Light Stick Pairing Booth Information 1) Pairing Booth Outside the Venue * Operating Schedule: - From 1 PM to 6 PM, Saturday, October 12, 2024 - From 1 PM to 5 PM, Sunday, October 13, 2024 Location - Goyang Sports Complex Auxiliary Stadium 2) Pairing Booth Inside the Venue * Operating Schedule: - From 3 PM, Saturday, October 12, 2024 to one hour after the concert begins - From 2 PM, Sunday, October 13, 2024 to one hour after the concert begins *Location: - Inside 1st Floor Gate, 2F N4 Section, 2F W2 Section [OFFICIAL LIGHT STICK VER. 3 Pairing Information] * OFFICIAL LIGHT STICK VER.1 and VER.2 do NOT support wireless control and pairing. * You can pair your OFFICIAL LIGHT STICK VER.3 at the OFFICIAL LIGHT STICK SERVICE BOOTH on-site. * You can easily pair it using the smartphone app “SVT OFFICIAL LIGHT STICK VER.3.” Please refer to the schedule below for self-pairing using the app. * Day 1 - Available after 4 PM, Thursday, October 10, 2024 (KST) * Day 2 - Available after 8 PM, Saturday, October 12, 2024 (KST) * Please make sure you insert three new AAA alkaline batteries before the concert. Your light will fade if the battery is low and may flash in another color. * Please refer to the "SVT OFFICIAL LIGHT STICK App Use and CONCERT MODE Guide," provided in a separate notice for detailed pairing information.
