We would like to provide information on how to use the Artist-Made Collection by SEVENTEEN Season 3. POP-UP and on purchasing the merchandise. [Operating Schedule] - Operating Period: From Friday, October 25 to Tuesday, November 5, 2024 - Operating Hours: Mon ~ Thu : 10:30 AM - 8:00 PM (KST), Fri ~ Sun : 10:30 AM - 8:30 PM (KST) - Location: Shinsegae Department Store Gangnam, 176, Sinbanpo-ro, Seocho-gu, Seoul - Floor Information: 1F Showroom (OPEN STAGE) & B1F Merch. Shop (EVENT HALL) [Entry to the POP-UP] * Entry Information for the [Artist-Made Collection by SEVENTEEN Season 3. POP-UP Showroom] 1. The <Showroom> will be held at the OPEN STAGE on the first floor of the center plaza of Central City. - The showroom venue is different from the previous venue in Seasons 1 and 2. Please note that the venue has changed. 2. If the number of guests exceeds the limit, we will operate an on-site queuing system for the <Showroom> for your optimal visiting experience. - When you are called after registering on-site, you can enter only through the designated entrance of the 1F Showroom. - Entry registration may close early depending on on-site circumstances. Those who have already registered for entry may not be able to enter depending on the number of guests already inside the Showroom. 3. Separate entry registration is required for the <Showroom> even for the customers who have completed their entry registration for the <Merch. Shop>. * Entry Information for the [Artist-Made Collection by SEVENTEEN Season 3. POP-UP Merch. Shop] 1. <Merch. Shop> will be held at the EVENT HALL located in B1 of Shinsegae Department Store Gangnam (Same venue as the Merch Shops of Seasons 1 and 2). 2. Customers can enter the <Merch. Shop> without making reservations in advance. Register on the on-site queuing system, wait for your turn, and enter the shop. (Location of the on-site queuing registration: Outside the B1 floor of OPEN STAGE) When you are called, you can enter only through the designated entrance of the Merch. Shop on the B1 floor. Entry registration may close early depending on on-site circumstances. Those who have already registered for entry may not be able to enter depending on the number of guests already inside the Showroom. 3. You will be able to spend up to one hour at the <Merch. Shop>. 4. Separate entry registration is required for the <Merch. Shop> even for the customers who have completed their entry registration for the <Showroom>. 5. Some products of the Artist-Made Collection by SEVENTEEN Seasons 1 and 2 will be sold at the <Merch. Shop>. - [S.COUPS] DOMINO GLASS SET, B.A.R UMBRELLA - [JEONGHAN] PLUFFY TORAM & BLANKET, TORAM ON THE MOON - [JOSHUA] PULSE-PAUSE PERFUME DIY KIT - [JUN] O.C.L KEYRING SET - [HOSHI] INCENSE HOLDER SET, PLUSH TOY, PLUSH KEYRING - [WONWOO] LOVE PACKED KEYBOARD, LOVE PACKED CROSS BAG - [THE 8] TEA 8 TIME SET [Making Your Purchase and Precautions] 1. The limit to the number of items one guest can purchase may be different for each product, and the payment may be denied or canceled if the number exceeds the limit. 2. All items may sell out early. 3. All raffle events held in the POP-UP will end once the prizes are out of stock. 4. Payments can be made by cash, Shinsegae gift certificates, or credit cards. (Shinsegae Pay, Kakao Pay, Samsung Pay, and Smile Pay are accepted.) 5. Please consult the staff at the POP-UP store should you need additional information regarding products and purchases. 6. Official merchandise will only be sold through official channels, such as POP-UP and Weverse Shop. Please watch out to ensure you don’t use, visit, or purchase items from illegal retailers that violate the artist’s rights. [Exchange and Refund Policy] 1. For exchanges and refunds, please bring the item, receipt, and method of payment to the venue within seven days of making the purchase. 2. Exchanges and refunds are only available at the shop where you made your purchase and during the operating period. 3. After the operating period, refunds will not be available even for the products within the seven-day refund window. 4. For inquiries on exchanges after the operating period, please send your emails to popup@hybecorp.com. 5. A refund or exchange will be denied in the following cases: - Items that have been tailored, repaired, or washed - Damaged packaging or labels (cut, lost, damaged labels, or missing packaging) caused by customers - Products with signs of being used, worn, or washed - Products with damaged or lost value due to negligence on the customer's part (such as improper storage or handling) 6. Please consult the POP-UP staff should you need additional information regarding the refund and exchange policy. [Other Important Information] 1. Once you leave the <Showroom> and <Merch. Shop>, you cannot re-enter right away. Please register on the on-site queuing system once again, wait for your turn, and then enter. 2. Any photography or video recording for commercial or promotional purposes that are not agreed upon in advance is forbidden (Bloggers, influencers, streamers, etc.). 3. CCTV cameras are in operation for the safety of our customers and staff. 4. We may take photos or videos inside and around the POP-UP. The resulting footage may be uploaded on HYBE’s official channel, social media, public media, etc., and may include the customers. We ask for your kind understanding in advance. 5. Please do not line up overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. 6. For more information on parking or other facilities, please refer to the Shinsegae Gangnam website. Thank you.
