Hello. This is HYBE [Operation Information] - Operating Period | January 15, 2025 (Wed) - February 26, 2025 (Wed) - Operating Hours | 10:00 AM - 10:00 PM - Location | Level 3, North Main Mall, SM Mall of Asia [Stand by and Entry Information] - Please wait in line before the store opens. We encourage everyone to line up in an orderly manner (Entrance may be restricted if you leave the queue or cut the line) - For details about where to line up, kindly await the official announcement at @apopcollections on X. - Chairs and tents are not allowed while waiting. - People committing acts that may harm others may be restricted from accessing the store upon the judgment of the management. [Pop-up store Management Policy] <Visitors entering the pop-up store are considered to agree to the following.> - Products in the pop-up store are limited in quantity and can be sold out. - Food and beverage consumption is not allowed in the store. - All animals except for guide dogs for the disabled are restricted in the store. - CCTV recording is in progress for the safety of visitors and employees in the store. - Visitors should pay attention to personal belongings. - Artist-Made Collection by SEVENTEEN POP-UP in Metro Manila Store is not responsible for loss, damage, theft or injury. - Photos or videos taken in the store can be used for promotional purposes. - In the store, no commercial photography or photography of visitors is allowed without prior permission from the management. - Visitors who behave in a disorderly manner may be denied entry or asked to leave. - Staff and operations teams may ask visitors to leave if they do not comply with the Terms of Use. [Purchasing. Exchange and Refund Policy] - Payment can be made by cash, credit card, debit card, or QR (Gcash / Maya) - Please check all products before payment. - For some products, there may be restrictions on the number that can be purchased due to quantity restrictions. For more information, please refer to the store. - You can only exchange or refund defective items. - If a defect is found in the purchased item, it can be exchanged by bringing the purchase receipt for the same item within the same day from purchase. - For defective items, if the purchased item is sold out, the purchase price will be refunded. - If the item you want to exchange is out of stock, you can exchange it for another item. In this case, the amount of the exchanged product must be the same or higher, and if the amount is higher, then the difference must be paid. - Please contact the pop-up store staff for an exchange. - Exchanges will be processed after confirmation by store staff and may not be possible in the following cases: ✓ If there is no unboxing video ✓ If the product is damaged by the purchaser including unboxing traces, product damage, or package damage ✓ If there are signs of use or wear ✓ If the product is damaged due to customer negligence ✓ If there are minor dents, scratches, or press marks (5MM or less) on event giveaways - The final decision on exchanges and refunds rests with the store management team. Actions that violate the above policies, cause inconvenience to other customers, or involve inappropriate behavior may result in denied entry or expulsion from the store. Thank you.
