Hello. This is HYBE. We are pleased to provide information on how to enjoy the <SEVENTEEN POP-UP IN SINGAPORE> as well as essential tips on purchasing your merchandise. [Operation Information] - Operating Period : Jan 18, 2025 (Sat) - Feb 5, 2025 (Wed) - Operating Hours : 10:00 AM - 10:00 PM - Location : Jewel Changi Airport, B1 Atrium, 78 Airport Boulevard Singapore 819666 [Stand by and Entry Information] - Please wait in the designated queue area as instructed before the store opens. Any attempt to leave the queue or cut in line may result in restricted entry. - The use of chairs or tents is strictly prohibited while waiting. - Any behavior that causes inconvenience to others may lead to entry restrictions at the discretion of the staff. - After the store opens, please follow the staff's guidance and enter in the order of the queue. [Pop-up store Management Policy] <Visitors entering the SEVENTEEN pop-up store are considered to agree to the following.> - Products in the pop-up store are limited in quantity and can be sold out. - Food and beverage consumption is not allowed in the store. - Entry of all animals, except guide dogs for individuals with disabilities, is restricted. - CCTV recording is in operation inside the store to ensure the safety of visitors and staff. - <SEVENTEEN POP-UP IN SINGAPORE> store is not responsible for loss, damage, theft or injury. Please take care of your personal belongings. - Photos or videos taken in the store can be used for promotional purposes. - Commercial photography and video recording without prior permission are prohibited. - Visitors engaging in disorderly or disruptive behavior may be denied entry or asked to leave the premises. - Staff and the operations team reserve the right to request visitors to leave the store if they do not comply with the policies. - Final decisions regarding exchanges and refunds rest with the store operations team. [Purchasing. Exchange and Refund Policy] - Payment can only be paid by credit card, debit card, and QR. Cash is not accepted. - Please check all products before payment. - Shopping bags are available for purchase. - For some products, there may be restrictions on the number of items purchased per item due to quantity restrictions. For more information, please refer to the store. - Exchanges or refunds are available only for defective items. - You can exchange an item for the same product within 7 days of purchase with the receipt. - If a defect is found in a purchased product and the item is sold out, a refund will be issued for the purchase price. - If the item you wish to exchange is sold out, it can be exchanged for a different product. The replacement product must be of equal or greater value, and any price difference will need to be paid. - Please contact the pop-up store staff for an exchange. - The exchange requires the approval of the store staff and may be rejected for the following reasons. : Damage to products, packaging or labels damaged by use, traces of use or washed products, customer negligence (e.g., cutting, loss), components, product damage or missing packaging, and evidence that the product was purchased for taking a photoshoot of unboxing. Thank you.
