Hello. This is HYBE. We would like to inform you on how to purchase the official merchandise of the 2025 SVT 9TH FAN MEETING <SEVENTEEN in CARAT LAND> on-site at Incheon Munhak Stadium Main Stadium on Thursday, March 20 and Friday, March 21, 2025. The official merchandise can be purchased in two ways: on-site pickup after purchasing from Weverse or on-site purchase. Please refer to the information below on how to make your purchase. 1. How to Pre-Purchase on Weverse for On-Site Pickup Weverse members can purchase the official merchandise on Weverse SEVENTEEN (GLOBAL), then pick up their purchases on-site at the 2025 SVT 9TH FAN MEETING <SEVENTEEN in CARAT LAND>. 1) Weverse ON-SITE PICKUP BOOTH * Sales Dates/Times - From 9 am to 5:30 pm, Thursday, March 20, 2025 (KST) - From 9 am to 5:30 pm, Friday, March 21, 2025 (KST) * On-Site Pickup Dates/Times - From 9 am to 6 pm, Thursday, March 20, 2025 (KST) - From 9 am to 6 pm, Friday, March 21, 2025 (KST) * On-Site Pickup Location - Incheon Munhak Stadium Auxiliary Stadium [Important Information] * Weverse members can purchase the official merchandise through Weverse SEVENTEEN (GLOBAL) after coming within a 2.5 km radius of the 2025 SVT 9TH FAN MEETING <SEVENTEEN in CARAT LAND> venue, then pick up their purchases on site. * How to Pre-Purchase Official Merchandise on Weverse and Pick Up On-Site ① Click the [Weverse Shop] icon at the bottom left of Weverse Home - SEVENTEEN (GLOBAL) - Purchase the [On-Site Pickup Only] product from the PICK-UP category. ② Weverse > Check the QR code on [Order History] in More. ③ Present your QR code to the staff when at the on-site pickup area and pick up your purchases * Sales may end early if all items are sold out. * Purchase Limit for Official Merchandise - A maximum of one OFFICIAL LIGHT STICK VER.3 and OFFICIAL LIGHT STICK VER.3 10TH ANNIV can be purchased per customer. - A maximum of 10 TRADING CARD SET and LUCKY DRAW can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK VER.3, OFFICIAL LIGHT STICK VER.3 10TH ANNIV, TRADING CARD SET, and LUCKY DRAW, a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option. (e.g., for S/S T-SHIRT, you can purchase up to six pieces, three pieces per size) - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. * Operating hours may change depending on on-site circumstances. * Please make sure not to disclose the QR code received upon making your purchase from Weverse to others, as purchases are picked up without identity verification. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The 2025 SVT 9TH FAN MEETING <SEVENTEEN in CARAT LAND> official merchandise will only be sold at the official merchandise sales booth at the fan meeting venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for On-Site Pickup Products] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and order details with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact Weverse Help. * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product and order details. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use such as contamination, body or perfume odor, or signs of being washed - Products with damage to their value to such an extent that they cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. 2. How to Purchase On-Site on the Day of the Concert The 2025 SVT 9TH FAN MEETING <SEVENTEEN in CARAT LAND> official merchandise can be purchased on-site on the day of the event. 1) OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * Sales Dates/Times - From 9 am to 6 pm, Thursday, March 20, 2025 (KST) - From 9 am to 6 pm, Friday, March 21, 2025 (KST) * On-Site Sales Location - Incheon Munhak Stadium Auxiliary Stadium 2) OFFICIAL LIGHT STICK EXPRESS BOOTH * Only OFFICIAL LIGHT STICK VER.3, OFFICIAL LIGHT STICK VER.3 10TH ANNIV, and AAA batteries will be available at this booth. * Sales Dates/Times - From 9 am to 6 pm, Thursday, March 20, 2025 (KST) - From 9 am to 6 pm, Friday, March 21, 2025 (KST) * On-Site Sales Location - Incheon Munhak Stadium Auxiliary Stadium [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash or credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise - A maximum of one OFFICIAL LIGHT STICK VER.3 and OFFICIAL LIGHT STICK VER.3 10TH ANNIV can be purchased per customer. - A maximum of 10 TRADING CARD SET and LUCKY DRAW can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK VER.3, OFFICIAL LIGHT STICK VER.3 10TH ANNIV, TRADING CARD SET, and LUCKY DRAW, a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option. (e.g., for S/S T-SHIRT, you can purchase up to six pieces, three pieces per size) - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your receipt and payment method ready when exchanging a product for defects. (If the product has been sold out, you will receive a full refund.) * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The 2025 SVT 9TH FAN MEETING <SEVENTEEN in CARAT LAND> official merchandise will only be sold at the official merchandise sales booth at the fan meeting venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. * Only OFFICIAL LIGHT STICK VER.3, OFFICIAL LIGHT STICK VER.3 10TH ANNIV, and AAA batteries will be available at the OFFICIAL LIGHT STICK EXPRESS BOOTH. [Exchanges/Refunds for Official Merchandise Sold On-Site on the Day of the Concert] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product, receipt, and payment method. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use such as contamination, body or perfume odor, or signs of being washed - Products with damage to their value to such an extent that they cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. 3. Official Merchandise Service Booth Information Exchanges are available for official merchandise purchased on-site, including Official Light Stick service. 1) OFFICIAL MERCHANDISE SERVICE BOOTH OUTSIDE THE VENUE * Operating Schedule - From 9 am to 6 pm, Thursday, March 20, 2025 - From 9 am to 6 pm, Friday, March 21, 2025 * Location - Incheon Munhak Stadium Auxiliary Stadium 4. Official Light Stick Pairing Booth Information 1) OFFICIAL LIGHT STICK PAIRING BOOTH OUTSIDE THE VENUE * Operating Schedule - From 11 am to 6 pm, Thursday, March 20, 2025 - From 11 am to 6 pm, Friday, March 21, 2025 * Location - Incheon Munhak Stadium Auxiliary Stadium 2) OFFICIAL LIGHT STICK PAIRING BOOTH INSIDE THE VENUE * Operating Schedule - Thursday, March 20, 2025, from when the gate opens to one hour after the concert begins - Friday, March 21, 2025, from when the gate opens to one hour after the concert begins * Location 1F: Gate A, Gate B / 2F: Entrances 10 and 35 / 4F: Entrances 46 and 54 [OFFICIAL LIGHT STICK Pairing Information] * OFFICIAL LIGHT STICK VER.3 and OFFICIAL LIGHT STICK VER.3 10TH ANNIV support wireless control and pairing. * You can pair your OFFICIAL LIGHT STICK VER.3 and OFFICIAL LIGHT STICK VER.3 10TH ANNIV at the on-site pairing booths. * You can also easily self-pair your Light Stick using the “SEVENTEEN OFFICIAL LIGHT STICK VER.3” smartphone app. Please refer to the schedule below for self-pairing using the app (for VER.3 10TH ANNIV as well). * Day 1: Available after 4 pm, Tuesday, March 18, 2025 (KST) * Day 2: Available after 8:30 pm, Thursday, March 20, 2025 (KST) * The Official Light Stick requires three AAA alkaline batteries. * Please refer to the “2025 SVT 9TH FAN MEETING <SEVENTEEN in CARAT LAND> Official Light Stick Guide” provided in a separate notice for detailed pairing information.
