Hello. This is HYBE We would like to inform you on how to purchase the official merchandise of the HOSHI X WOOZI FAN CONCERT [WARNING] - BUSAN on-site at BUSAN SAJIK INDOOR GYMNASIUM from Saturday, July 19 to Sunday, July 20, 2025. The official merchandise can be purchased on-site. Please refer to the information below on how to make your purchase. 1. How to Purchase On-Site on the Day of the Concert The HOSHI X WOOZI FAN CONCERT [WARNING] - BUSAN official merchandise can be purchased on-site on the day of the concert. OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * Sales Dates/Times - From 11 am to 5:30 pm, Saturday, July 19, 2025 - From 10 am to 4:30 pm, Sunday, July 20, 2025 * On-Site Sales Location - Plaza in front of Door 1-2 on the 1st floor [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash and credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site at the day of the show. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your receipt and payment method ready when exchanging a product. (If the product has been sold out, you will receive a full refund.) * The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The HOSHI X WOOZI FAN CONCERT [WARNING] - SEOUL official merchandise will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for Official Merchandise Sold On-Site on the Day of the Concert] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product, receipt, and payment method. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - Products with damage to their value to such an extent that they cannot be resold, including damage to the packaging - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operation period. 2. Official Light Stick Wireless Control Information Light Sticks will be synced for light effects at the HOSHI X WOOZI FAN CONCERT [WARNING] - BUSAN. For this concert, you do not need to pair your Light Stick with your seat through the Official Light Stick app. Please make sure to press the left button to turn on the Light Stick after you enter the venue. * Please make sure to insert new alkaline batteries before the concert. * The Official Light Stick requires three AAA alkaline batteries. * Your light will fade if the battery is low, and the wireless control may stop. * Please refer to the “HOSHI X WOOZI FAN CONCERT [WARNING] - BUSAN Official Light Stick User Guide” provided in a separate notice for detailed pairing information. Thank you.
