Hello. This is HYBE We are pleased to inform you on how to enjoy your visit to the SEVENTEEN POP-UP in HONG KONG [STORE INFO] * DATES : 2025.9.18 (Thu) - 2025.10.22 (Wed) * HOURS : 11:00 - 21:00 (HKT) * LOCATION : MOKO, Atrium, MTR/F 193 Prince Edward Road West, Mong kok, Kowloon, Hong Kong [QUEUE & ADMISSION] * Entry to the pop-up store is available through on-site visits. Please follow the on-site instructions carefully. * Chairs and tents are not allowed while waiting. * Admission will proceed in order after the opening and waiting times may vary depending on the situation. * Queue numbers may be distributed for customer convenience if necessary. * Overnight outdoor waiting is not allowed. We are not responsible for nighttime safety, and the line may be cleared. [STORE POLICY] Visitors who enter the pop-up store are deemed to have agreed to the following terms and conditions. * All merchandise and event giveaways are available in limited quantities and may be sold out early. * CCTV is in operation for store safety. * Commercial filming without prior consent is not allowed. * Food and beverages are not allowed inside the store. * Pet animals are not allowed inside the store except service animals. * Photos and videos taken at this pop-up event may be used for promotional purposes on official channels, SNS, and media platforms. * This pop-up store is not responsible for theft, loss, or damage occurring within the store. * Visitors should follow the crowd control arrangements and instructions of pop-up store staff. [PURCHASE POLICY] * Payments can be made by Octopus, Visa, Mastercard, Amex, Alipay, PayMe, WeChat Pay and Union Pay. Cash payment is not accepted. * Purchase quantity may be limited per item for certain products. Please check in-store for details. * Product quality should be checked after payment is complete. Production traces, variation and inaccuracy would not be considered defects. * Exchanges and refunds due to change of mind are not allowed after payment. * If the purchased product is defective, it can be exchanged or refunded on the purchase date with the provision of receipt. Refunds are only available if the same product is out of stock for exchange. * Exchanges will be processed after confirmation by store managers and may not be possible in the following cases: - If the product has been carried away from pop-up store area - If there is no unboxing video - If the product is damaged by the purchaser including unboxing traces, product damage, or package damage - If there are signs of use or wear - If the product is damaged due to customer negligence - If there are minor dents, scratches, or press marks (5MM or less) on event giveaways * In case of any disputes, the store management team reserves the right for all final decisions. Actions that violate the above policies and local laws, cause disruption, disrespect and discomfort to other visitors and staff, or involve inappropriate behavior may result in denied entry or expulsion from the store. Thank you.
