Hello. This is HYBE We would like to provide information on how to best enjoy your visit to the <MINITEEN HOUSE PARTY> SEVENTEEN Official Character POP-UP in LONDON. [STORE INFO] * DATES: 2025.10.04 (SAT) - 2025.11.09 (SUN) * HOURS - 10.04 - 10.05 10:00 - 20:00 (BST) - 10.06 - 11.09 12:00 - 19:00 (BST) * LOCATION: Design District D4, Level 0 (6 Dormer Yard, London SE10 0EB, UK) [QUEUE & ADMISSION] * Entry to the pop-up store is available via the venue entrance. Please follow the on-site instructions carefully. * Chairs and tents are not allowed whilst waiting. * Admission will proceed in queue order after the opening. Waiting times may vary depending on the number of visitors in attendance. * A queuing and entry system may be activated for customer convenience if necessary. * Overnight outdoor waiting is not permitted. We are not responsible for nighttime safety, and the queue may be dispersed. [STORE POLICY] Visitors who enter the pop-up store are considered to have agreed to the following terms and conditions. * CCTV is in operation inside the store for safety. * Due to limited quantities, certain products and giveaways may sell out early. * Only service animals are allowed inside the store. * Food and beverages are not allowed inside the store. * We are not responsible for theft, loss, or damage occurring within the store. * Photos and videos taken inside the pop-up store may be uploaded on official channels, SNS, and media. * Commercial filming without prior consent is not allowed. [PURCHASE POLICY] * Payment methods accepted: Credit card, charge card (AMEX), debit card, Apple Pay, Samsung Pay, or Google Pay only.(Cash payment not available.). * Please check the product for any defects before making a payment. * Exchanges and refunds due to change of mind are at the discretion of the management team. * If the purchased product is defective, an exchange or refund is available within 30 days of purchase with the receipt. * If the item you want to exchange is sold out, it may be exchanged for another product. If the new product is more expensive, the price difference must be paid. *Exchanges require staff approval and may be denied in the following cases: - Signs of use or wear - Missing or damaged packaging/labels/tags - Damage caused by customer negligence - Any ‘free gifts (e.g. PC’s)’ that were given at the time of purchase which doesn’t apply after the refund or exchange price difference. - For event giveaways, minor dents, scratches, or press marks of 5mm or less are not considered defects and cannot be exchanged or refunded for such reasons. * The final decision on exchanges and refunds rests with the store management team. Actions that violate the above policies, cause inconvenience to other customers, or involve inappropriate behaviour may result in entry being denied or removal from the store. Thank you.
