Hello. This is HYBE We are pleased to inform you on how to enjoy your visit to the SEVENTEEN GLOBAL POP-UP in PETALING JAYA. [STORE INFO] * DATES: 2025.11.28 (FRI) - 2025.12.21 (SUN) * HOURS: SUN - THU 10:00 - 22:00 (GMT+8) / FRI - SAT 10:00 - 22:30 (GMT+8) * LOCATION: 1 UTAMA Shopping Centre (1, Lebuh Bandar Utama, Bandar Utama City Centre Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan, Malaysia) [QUEUE & ADMISSION] * Entry to the pop-up store is available through on-site visits. Please follow the on-site instructions carefully. * Chairs and tents are not allowed while waiting. * Sequential admission after opening. * Queue numbers may be distributed for customer convenience if necessary. * Overnight outdoor waiting is not allowed. We are not responsible for nighttime safety, and the line may be cleared. [STORE POLICY] Visitors who enter the pop-up store are considered to have agreed to the following terms and conditions. * CCTV is in operation inside the store for safety. * Due to limited quantities, certain products and giveaways may sell out early. * Food and beverages are not allowed inside the store. * We are not responsible for theft, loss, or damage occurring within the store. * Photos and videos taken inside the pop-up store may be uploaded on official channels, SNS, and media. * Commercial filming without prior consent is not allowed. [PURCHASE POLIC] * Payments can only be made by Cash, Credit card, debit card, 1PAY. * Please check the product for any defects before making a payment. * Exchanges and refunds due to change of mind are not allowed after payment. * If the purchased product is defective, it can be exchanged or refunded on the purchase date with the receipt. Refunds are only available if the same product is out of stock for exchange. * The purchase limit per person may vary depending on the situation * Exchanges will be processed after confirmation by store staff and may not be possible in the following cases: - If there is no unboxing video - If the product is damaged by the purchaser including unboxing traces, product damage, or package damage - If there are signs of use or wear - If the product is damaged due to customer negligence - If there are minor dents, scratches, or press marks (5MM or less) on event giveaways * The final decision on exchanges and refunds rests with the store management team. Actions that violate the above policies, cause inconvenience to other customers, or involve inappropriate behavior may result in denied entry or expulsion from the store. Thank you. - [NOTICE] SEVENTEEN GLOBAL POP-UP di PETALING JAYA MAKLUMAT TERMA & SYARAT Hello. Ini ialah HYBE. Kami dengan sukacitanya memaklumkan cara untuk menikmati lawatan anda ke SEVENTEEN GLOBAL POP-UP di PETALING JAYA. [MAKLUMAT KEDAI] * TARIKH: 28.11.2025 (Jumaat) – 21.12.2025 (Ahad) * WAKTU OPERASI: SUN – THU: 10:00 – 22:00 (GMT+8) / FRI – SAT: 10:00 – 22:30 (GMT+8) * LOKASI: 1 UTAMA Shopping Centre (1, Lebuh Bandar Utama, Bandar Utama City Centre Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan, Malaysia) [BARISAN & KEMASUKAN] * Kemasukan ke pop-up store adalah melalui lawatan secara hadir. Sila ikuti arahan petugas di lokasi. * Kerusi dan khemah tidak dibenarkan semasa menunggu. * Kemasukan beratur mengikut turutan selepas kedai dibuka. * Nombor giliran mungkin diedarkan jika perlu untuk kemudahan pelanggan. * Menunggu di luar semalaman tidak dibenarkan. Kami tidak bertanggungjawab atas keselamatan pada waktu malam, dan barisan mungkin dibersihkan. [POLISI KEDAI] Pengunjung yang memasuki pop-up store dianggap telah bersetuju dengan terma dan syarat berikut: * CCTV beroperasi di dalam premis untuk keselamatan. * Disebabkan jumlah stok yang terhad, sesetengah produk atau cenderamata mungkin habis awal. * Makanan dan minuman tidak dibenarkan di dalam kedai. * Kami tidak bertanggungjawab atas kecurian, kehilangan, atau kerosakan yang berlaku di dalam kedai. * Foto dan video yang diambil di dalam pop-up stor mungkin dimuat naik di saluran rasmi, SNS, dan media. * Penggambaran komersial tanpa kebenaran awal adalah tidak dibenarkan. [POLISI PEMBELIAN] * Pembayaran diterima melalui kad kredit, kad debit, 1PAY, dan TUNAI. * Sila periksa produk untuk sebarang kecacatan sebelum membuat pembayaran. * Pertukaran dan bayaran balik atas sebab perubahan fikiran tidak dibenarkan selepas pembayaran dibuat. * Jika produk yang dibeli didapati rosak, ia boleh ditukar atau dipulangkan pada hari pembelian dengan membawa resit. Bayaran balik hanya dibenarkan jika stok untuk penukaran telah habis. * Had pembelian bagi setiap orang mungkin berbeza bergantung pada keadaan. * Pertukaran tidak dapat diproses dalam situasi berikut: - Tiada video unboxing - Produk rosak akibat pembeli, termasuk kesan unboxing, kerosakan produk, atau kerosakan pembungkusan - Terdapat tanda penggunaan atau haus - Produk rosak akibat kecuaian pelanggan - Terdapat lekuk kecil, calar, atau kesan tekan (5MM atau kurang) pada cenderahati * Keputusan akhir mengenai pertukaran dan bayaran balik adalah tertakluk kepada pihak pengurusan pop-up store. Tindakan yang melanggar polisi di atas, mengganggu pelanggan lain, atau tingkah laku yang tidak sesuai boleh menyebabkan kemasukan ditolak atau pengunjung diminta meninggalkan pop-up store. Terima kasih.
