Hello, this is HYBE. We would like to provide information on how to visit the SEVENTEEN GLOBAL POP-UP in KAOHSIUNG and important guidelines for product purchases. [Event Details] * Operating Period: Friday, April 10 – Thursday, April 23, 2026 * Operating Hours: Mon–Thu | 11:00 – 18:00 (UTC+8) (Last entry by 17:50) Fri–Sun | 11:00 – 20:00 (UTC+8) (Last entry by 19:50) * Location: THE PIER-2 ART CENTER, PENGLAI AREA, B6 (Warehouse No. 6, No. 99, Penglai Rd., Gushan Dist., Kaohsiung City) [Entry Guidelines] * The SEVENTEEN GLOBAL POP-UP in KAOHSIUNG operates on a number ticket system, allowing entry according to the session indicated on each ticket, distributed on a first-come, first-served basis each day. * Numbered tickets will be distributed 30 minutes before the pop-up opens. One ticket will be issued per person, and accompanying entry is not allowed. Numbered tickets are non-transferable. * Before the pop-up opens, please follow staff instructions and queue in the designated waiting area in order. * Entry may be restricted for any misconduct, such as cutting the line, leaving the queue, or causing inconvenience to others. * Use of chairs or tents while waiting is not permitted. * After the pop-up opens, please follow the on-site staff’s instructions and enter in order based on your ticket. * Depending on on-site conditions, ticket distribution may be replaced by general queuing and on-the-spot entry. * Visiting Time: Each guest may stay in the POP-UP for 50 minutes after entry. (Session 1: 11:00–11:50, Session 2: 12:00–12:50, Session 3: 13:00–13:50, Session 4: 14:00–14:50, Session 5: 15:00–15:50, Session 6: 16:00–16:50, Session 7: 17:00–17:50, Session 8: 18:00–18:50, Session 9: 19:00–19:50) * Sessions 8 and 9 will not be held from Monday to Thursday. * Capacity: 70 persons per session * The number of people per session may vary depending on on-site conditions. * Please be in line 10 minutes before your session starts to ensure smooth entry. * Entry is allowed only once during your assigned session time. Re-entry is not permitted, and even if you enter late, you must leave according to the session end time (50 minutes). [Pop-up Store Policies] By entering the SEVENTEEN GLOBAL POP-UP in KAOHSIUNG, all visitors are considered to have agreed to the following guidelines. * Products for sale and event items are limited in quantity and may sell out early. * Food and beverages are not allowed inside the pop-up space. * Entry of all animals is prohibited, except for guide dogs. * CCTV is in operation for safety inside the store. * SEVENTEEN GLOBAL POP-UP in KAOHSIUNG is not responsible for any theft, loss, or damage that may occur within the popup venue. * Video and photo recording may take place inside the pop-up store. Visitors' faces may be captured and the footage may be used on official social media channels or in other media. * Commercial photography without prior approval is not permitted. [Product Purchase, Exchange, and Refund Policy] * Payment methods include credit card, debit card, cash, LINE PAY. * Please ensure that the product is in good condition before making your payment. * Shopping bags are available for purchase. * Some products may have a purchase quantity limit per item. Please check in-store signage for details. * Exchanges or refunds due to change of mind are not permitted. * If the purchased product is defective, exchanges or refunds are only available during the pop-up operation period with a receipt. * Refunds for defective items are only available if the same item is out of stock and cannot be exchanged. * If the item you wish to exchange is out of stock, it cannot be exchanged for the same item and a refund will be issued instead. * Exchanges require approval from POP-UP staff and may be denied for the following reasons: - If there are signs of use or wear - If the product label or tag is missing or damaged - If the product has been damaged due to customer negligence - If the product has been opened or damaged, or if any components or packaging are missing or broken * For promotional gift items, minor defects such as dents, scratches, or pressure marks 5mm or smaller are not considered damage and are not eligible for exchange or refund. * The final decision on all exchanges and refunds lies with the POP-UP operations team. Thank you.
