Hello, This is HYBE. We would like to inform you about the Official Light Stick booth and how to purchase the official merchandise of SEVENTEEN WORLD TOUR [NEW_] ENCORE on-site at the Incheon Asiad Main Stadium on Saturday, April 4 and Sunday, April 5, 2026. The official merchandise can be purchased from Saturday, April 4 to Sunday, April 5 in two ways: on-site pickup after purchasing from Weverse Shop or on-site purchase. Please refer to the information below on making your purchases. 1. How to Pre-Purchase on Weverse Shop for On-Site Pickup Weverse Shop members can purchase the official merchandise on Weverse Shop SEVENTEEN (GLOBAL), then pick up their purchases on-site at SEVENTEEN WORLD TOUR [NEW_] ENCORE. 1) Weverse On-Site Pickup Booth * Weverse Shop Sales Dates/Times - From 9:30 am to 5:30 pm, Saturday, April 4, 2026 - From 9:30 am to 5:30 pm, Sunday, April 5, 2026 * On-Site Pickup Dates/Times - From 10 am to 6 pm, Saturday, April 4, 2026 - From 10 am to 6 pm, Sunday, April 5, 2026 * On-Site Pickup Location - Incheon Asiad Main Stadium Northern Plaza [Important Information] * Weverse members can purchase the official merchandise through Weverse Shop SEVENTEEN (GLOBAL) after coming within a 5 km radius of the SEVENTEEN WORLD TOUR [NEW_] ENCORE venue, then pick up their purchases on site. * How to Pre-Purchase Official Merchandise on Weverse and Pick Up On-Site ① Click the [Weverse Shop] icon at the bottom left of Weverse Home - SEVENTEEN (GLOBAL) - Purchase the [On-Site Pickup Only] product from the PICKUP category ※ Before proceeding with payment, click the PICKUP Reservation button and select your desired pickup time. ② Weverse > Check the QR code on [Order History] in More ③ Arrive at the official merchandise booth at your pre-selected pickup time, present your QR code to the staff, and pick up your purchases. ※ Please make sure not to disclose the QR code received upon making your purchase from Weverse Shop to others, as purchases are picked up without identity verification. Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. ※ Example) If you have selected the 1 pm - 2 pm time slot, you should arrive at the booth between 1 pm and 2 pm to receive your product ※ Please adhere to your PICKUP reservation time. Entry will be prioritized for customers visiting during their reserved time slot. ※ Early entry before your PICKUP reservation time is not permitted. If you miss your reservation time, your entry may be restricted or delayed, depending on on-site circumstances. ※ For more details on PICKUP reservations, please refer to the separate notice. ※ Weverse Shop payments can be made in your selected currency. ※ All items may sell out early. ※ Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. ※ Please note that shopping bags will not be provided at the booth. * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the concert. [Exchanges/Refunds for Official Merchandise Picked Up On-Site] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and order details with you. * For inquiries regarding exchanges after the on-site booth operating period, please contact Weverse Help. * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product and order details. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - Products with damage to their value to such an extent that they cannot be resold, including damage to the packaging - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operating period. 2. How to Purchase On-Site The SEVENTEEN WORLD TOUR [NEW_] ENCORE official merchandise can be purchased on-site. 1) OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * On-Site Sales Dates/Times - From 10 am to 6 pm, Saturday, April 4, 2026 - From 10 am to 6 pm, Sunday, April 5, 2026 * Location - Incheon Asiad Main Stadium Northern Plaza [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash and credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the concert. [Important Notice Regarding Purchases] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your receipt and payment method ready when exchanging a product. (If the product has been sold out, you will receive a full refund.) * Operating hours may change, depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. * Do not purchase illegal merchandise. The SEVENTEEN WORLD TOUR [NEW_] ENCORE official merchandise will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [Exchanges/Refunds for Official Merchandise Sold On-Site] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. * For inquiries regarding exchanges after the on-site booth operating period, please contact us by email (merch.support@hybecorp.com). * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product, receipt, and payment method. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - Products with damage to their value to such an extent that they cannot be resold, including damage to the packaging - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operating period. 3. Official Light Stick Pairing Booth Information * Official Light Stick pairing and repair service is available. 1) Pairing Booth Outside the Venue * Operating Hours - From 12 pm to 6 pm, Saturday, April 4, 2026 - From 12 pm to 6 pm, Sunday, April 5, 2026 * Location - Incheon Asiad Main Stadium Northern Plaza 2) Pairing Booth Inside the Venue * Operating Hours - From 3:30 pm to 7 pm, Saturday, April 4, 2026 - From 3:30 pm to 7 pm, Sunday, April 5, 2026 * Locations - FLOOR level, 2F, 5F [Official Light Stick Pairing] * OFFICIAL LIGHT STICK VER.1 and VER.2 do not support wireless control and pairing. * You can pair your OFFICIAL LIGHT STICK VER.3 and OFFICIAL LIGHT STICK VER.3 10th Anniv. at the pairing booth in the venue. * You can easily pair it using the official SEVENTEEN OFFICIAL LIGHT STICK VER.3 app. Please refer to the schedule below for self-pairing using the app. * Day 1 - Available starting at 4 pm, Friday, April 3, 2026 (KST). * Day 2 - Available starting at 8:30 pm, Saturday, April 4, 2026 (KST). * Please make sure to insert new alkaline batteries before the concert. * The Official Light Stick requires three AAA alkaline batteries. * If the battery is low, it may automatically turn off and wireless control may be interrupted. * Please refer to the “SEVENTEEN Official Light Stick User Guide” provided in a separate notice for detailed pairing information. We look forward to your enthusiastic participation. Thank you.
