Hello. This is HYBE. We would like to inform you about the Official Light Stick wireless control and how to purchase the official merchandise of DxS [Serenade] ON STAGE - INCHEON on-site at INSPIRE Arena from Friday, April 17 to Sunday, April 19, 2026. 1. How to Purchase On-Site on the Day of the Concert 1) OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * Sales Dates/Times - From 2 pm to 6:30 pm, Friday, April 17, 2026 - From 1 pm to 5:30 pm, Saturday, April 18, 2026 - From 12 pm to 4:30 pm, Sunday, April 19, 2026 * On-Site Sales Location - INSPIRE Discovery Park [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash and credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise: - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the concert. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your receipt and payment method ready when exchanging a product. (If the product has been sold out, you will receive a full refund.) * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. * Do not purchase illegal merchandise. The DxS [Serenade] ON STAGE - INCHEON official merchandise will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for Official Merchandise Sold On-Site on the Day of the Concert] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product, receipt, and payment method. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - Products with damage to their value to such an extent that they cannot be resold, including damage to the packaging - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operation period. 2. Official Light Stick Pairing Booth Information 1) Pairing Booth Outside the Venue * Operating Schedule - From 3 pm to 6:30 pm, Friday, April 17, 2026 - From 2 pm to 5:30 pm, Saturday, April 18, 2026 - From 1 pm to 4:30 pm, Sunday, April 19, 2026 * Location - INSPIRE Discovery Park 2) Pairing Booth Inside the Venue * Operating Schedule - From 5 pm to 7:30 pm, Friday, April 17, 2026 - From 4 pm to 6:30 pm, Saturday, April 18, 2026 - From 3 pm to 5:30 pm, Sunday, April 19, 2026 * Location - W6 GATE [Official Light Stick Pairing] * OFFICIAL LIGHT STICK VER.1 and VER.2 do not support wireless control and pairing. * You can pair your OFFICIAL LIGHT STICK VER.3 and OFFICIAL LIGHT STICK VER.3 10th Anniv. at the pairing booth in the venue. * You can easily pair it using the official SEVENTEEN OFFICIAL LIGHT STICK VER.3 app. Please refer to the schedule below for self-pairing using the app. * Day 1 - Available starting at 4 pm, Thursday, April 16, 2026 (KST). * Day 2 - Available starting at 9 pm, Friday, April 17, 2026 (KST). * Day 3 - Available starting at 8 pm, Saturday, April 18, 2026 (KST). * Please make sure to insert new alkaline batteries before the concert. * The Official Light Stick requires three AAA alkaline batteries. * If the battery is low, it may automatically turn off, and wireless control may be interrupted. * Please refer to the “SEVENTEEN Official Light Stick User Guide” provided in a separate notice for detailed pairing information. We look forward to your enthusiastic participation. Thank you.
