Hello. This is HYBE. [Schedule] - Operating Period: From Saturday, May 23 to Tuesday, June 2, 2026 - Operating Hours: From 10:30 am to 9 pm (KST)(Saturday, May 23 only) From 11 am to 9 pm (KST) - Location: 11 Yeonmujang 13-gil, Seongdong-gu, Seoul (Standalone flagship store) [Online Reservation] - The <Ice Cream with MINITEEN> SEVENTEEN Official Character POP-UP operates on an online reservation system. There will be one round of reservations. Each account may reserve one time slot through the dedicated link.(▶ Reservation link) - Reservation Opening Date: 11 am, Monday, May 18, 2026 (KST) └ Usage Period: From Saturday, May 23 to Tuesday, June 2 - Advance reservations are exclusively available to users with a registered Weverse account. Admission is limited to one person per reservation. ※ Access to Weverse services is restricted based on local age requirements for personal information protection (14 years old for South Korea, 13 years old for the United States, and 16 years old for all other countries/regions) - Your entry QR code will be checked upon entry. To process your entry on-site, please present the QR code from the app or web reservation page to the staff. Screenshots or images will not be accepted. * How to Check Your Entry QR Code > [Weverse > More > “Weverse Spot” > “HYBE MUSIC GROUP POP-UP” > <Ice Cream with MINITEEN> SEVENTEEN Official Character POP-UP > Click on the QR code icon in the upper right corner or “RESERVATION” > View reservation details] - Once you complete your early reservation, your reservation will be automatically confirmed. A reservation information email will be sent to the email address you provided when applying. If you don’t receive the email, please check the email address you entered and your spam folder. - To ensure smooth service when using the Weverse app, please keep it up to date. If you have an earlier version, you will need to update. - Each session has a limited number of spots available and may close early. However, if there is a cancellation in a session that has closed, it will automatically reopen. - If you wish to change your reservation after completing it, you must first cancel the existing reservation and then make a new reservation for one of the other sessions. However, please note that changes may not be possible in this case, as the reservation system is first-come, first-served. - Reservations cannot be transferred or sold to others. - The reservation status will be updated in real time. Walk-in customers can also enter after reserving an available session in real time. - For inquiries regarding your Weverse account or the system, please contact Weverse Help. - To ensure a fair and smooth experience for multiple users, reservations and use are allowed only once per person. Failure to comply may result in the cancellation of reservation without prior notice and measures such as restrictions on use by on-site staff. [Entry Information] The POP-UP is divided into the 1st Floor (CAFE & LOUNGE) and the 2nd Floor (MERCH SHOP). Please note that the Merch Shop requires a prior reservation. 1. MERCH. SHOP Entry - MERCH. SHOP entry is only accessible to those with reservations, and is only available on the reserved date and time. - Please wait in the outdoor waiting area next to the POP-UP 10 minutes before your reservation time, following the instructions of the staff. To prevent crowding, please refrain from waiting earlier than your designated time. - It will be considered a no-show if you don’t show up after 20 minutes have passed since your reserved session, and you will not be allowed entry. Please make sure you visit on time. - After verifying the entry QR code at the entrance, entry will proceed sequentially. To ensure smooth entry, please have your QR code ready in advance. - You can stay for up to 30 minutes after entry. Please make sure to keep the time limit, as the following session may be delayed if you leave late. - Entry may be delayed depending on on-site circumstances. For smooth operations, please comply with the guidance of the on-site staff. - Re-entry is not allowed once you exit. - A reservation is not required if you are visiting only for a product exchange or refund. Please inform the staff of the purpose of your visit, and they will guide you in. 2. CAFE & LOUNGE Entry - The CAFE and LOUNGE are operated as separate spaces. - The CAFE and LOUNGE are available to non-reserved visitors, though there may be a wait for entry depending on on-site circumstances. - All beverages and desserts at the CAFE are available for TAKE-OUT only. - Beverages and desserts purchased at the CAFE can be consumed freely in the 1st-floor LOUNGE. - The LOUNGE can be used for up to 30 minutes after entry. Please adhere to the time limit for the convenience of the following guests. [Making Your Purchase and Precautions] - The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. - Products may sell out early. - The purchase limit for each product can be checked on-site at the POP-UP and is subject to change depending on availability. - Shopping bags can only be purchased by customers who have purchased a product. They cannot be purchased separately or provided as an add-on. - Payment for merchandise at the POP-UP store can only be made via credit card, Samsung Pay, or Apple Pay. (Cash and QR code payment methods are not accepted.) - Please note that certain credit cards may not be accepted due to policies and conditions set by the card company. You may be restricted from making payments if the card is registered under a different name. - Please consult the on-site staff should you need additional information regarding making purchases. [Exchanges and Refunds] - For exchanges and refunds, please bring the product, receipt, and method of payment within 14 days of making the purchase. - During the operating period, exchanges and refunds are available only at the store where you purchased your item. - After the operating period, refunds will not be available regardless of the 14-day purchase policy. - For inquiries on exchanges after the operating period, please contact us via email (popup@hybecorp.com). - If you wish to exchange an item due to a defect but the item is sold out, it cannot be exchanged for the same item, and a refund will be issued. However, refunds are not possible after the operating period. - A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. - Refund or exchange will be denied in the following cases: > The gifts provided upon purchase are not returned or are damaged > The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer > The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging > The product has sustained damage to its value to such an extent that it cannot be resold, including damage to the packaging [Event Information] 1. Ice Cream with MINITEEN Fan Giveaway - Customers who purchase Ice Cream with MINITEEN merchandise will receive a hand fan. (One per person) - The prize for this event will be provided immediately at the checkout counter after verifying payment details upon purchase. 2. Important Information - Prizes are only available on the day of purchase. - All prizes are offered on a first-come, first-served basis and may run out early. [Other Important Information] - No food or drinks are allowed to ensure your pleasant experience. Animal companions will be restricted from entering (except for service dogs for the disabled). - Any photography or video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (bloggers, influencers, streamers, etc.). - Surveillance cameras are in place to ensure the safety of our customers. - We may take pictures or videos inside and around the POP-UP store. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. - Parking is not available in the building. Please use another parking lot or public transportation. We do not offer separate assistance related to parking. - Do not purchase illegal merchandise. The official products will only be sold at the POP-UP store during its operating period. We look forward to everyone’s enthusiastic participation. Thank you.
