Hello. This is HYBE. [Operating Schedule] - Operating Period: From Thursday, October 16 to Wednesday, October 22, 2025 - Operating Hours: Mon-Thu: From 10:30 am to 8 pm / Fri-Sun: From 10:30 am to 8:30 pm (KST) - Location: Iconic Zone, B2 of The Hyundai Seoul (108 Yeoui-daero, Yeongdeungpo-gu, Seoul) [Reservation and Entry] - You can enter without making a pre-reservation. Register on the on-site queuing system, and enter once it’s your turn. - If there are people waiting before the POP-UP store opens, on-site queuing registration will begin at 9:30 am (KST), and entry will proceed sequentially. On-site queuing times are subject to change without prior notice and will operate flexibly depending on on-site circumstances. (Pre-opening on-site queuing registration location: The Hyundai Seoul B2 subway passageway entrance / Post-opening on-site queuing registration location: POP-UP store entrance) - Once you register for the on-site entrance queue, you will receive a push message or email notification when your entry time arrives. - Once you receive the notification, please line up in front of the store. You can enter once your queuing number is checked. - Your queuing reservation will be automatically canceled 20 minutes after the entry notification. - Queuing registration may close early, depending on on-site circumstances. - Once everyone in the queue has been called, visitors may enter at will. [How to Make a Purchase] - You can purchase TWS 4th Mini Album “play hard” and official merchandise at the store within the POP-UP. - The purchase limit for each product can be checked on-site and is subject to change depending on availability. Please make sure to follow instructions from the on-site staff when you visit. - If you try to purchase more than the purchase limit, your payment may be declined or canceled. - All products may sell out early. - All raffle events held on-site will end once the prizes are out of stock. - Purchases cannot be split or combined for the purpose of participating in any raffle events held on site. - Only Korean won (KRW, ₩) is accepted for all on-site transactions. - Payments can be made with cash, credit card, department store gift certificate, and simple payment (Apple Pay, Alipay, Kakao Pay, Samsung Pay, WeChat Pay). - Please note that certain credit cards may not be accepted due to policies and conditions set by the card company. You may be restricted from making payments if the card is registered under a different name. - Operating hours may change depending on on-site circumstances. - Exchange due to product defects can only be provided on-site on the day of purchase, so please check your purchased item for defects upon receiving it. - Please check your purchase with a staff member on-site immediately after purchase to confirm the quantity and ensure there are no defects. - The special gift is limited in quantity, so it may not be available once the stock runs out. - Photo card special gifts are inspected for defects in advance. Minor blemishes such as small dots, tiny dust marks, and minor scratches may occur during the manufacturing process. Exchange for these reasons is not possible. * Refund or exchange will be denied in the following cases: - Damage to or removal of product labels, or damage to the merchandise due to product mishandling by the customer - Products showing signs of use, such as contamination, body or perfume odor, and signs of being washed - Daily sales quantities may be limited depending on on-site circumstances. - The available products are limited in quantity and may sell out early. - Please consult the on-site staff should you need additional information regarding making purchases. [Event Information] 1. Stamp Event - Upon entering the POP-UP, you will receive a stamp postcard that you can use to participate in the stamp event. (One postcard per person) - When you complete the stamp mission, you will receive one TWS portrait acrylic keychain randomly selected out of six types. (One keychain per person) 2. Social Media Review Event - During the operating period, after visiting the POP-UP, leave a review on your social media with the required hashtags and submit the application form to enter a raffle for a chance to win an autographed TWS album. (3 winners will be selected through a raffle) - Required Hashtags: #TWS #투어스 #247WithUs #play_hard #play_hard_POPUP #사운드웨이브 3. On-Site Event * The following experience zones will be operated on-site. - Listening Zone: A space where you can listen to the artist’s music and voice - Message Zone: A space where you can leave a message of encouragement for the artist - Number Quest: A space where you can play simple games [Special Gift Promotion Information for Purchasers] 1. Album Purchase Gift - When you purchase a copy of TWS 4th Mini Album “play hard” (play mode / hard mode), you will receive one randomly selected unreleased TWS portrait photo card. (One gift per album purchase) - When you purchase a copy of TWS 4th Mini Album “play hard” (Compact ver.), you will receive one randomly selected unreleased TWS portrait photo card. (One gift per album purchase) 2. Album + Merchandise Purchase Gift - When you spend 70,000 won or more on albums + merchandise, you will receive one randomly selected unreleased TWS portrait photo card. (One gift for every 70,000 won spent. Example: If you spend 140,000 won or more, you will receive two photo cards.) 3. Things to Note - Stamp Event gifts are given once per person and will not be reissued if lost. - The events may end early if special gifts run out. - Only purchases made on the same day are accepted for the event. Combining or separating purchases to join the event is not allowed. - All special gifts are given at random. Exchanges due to a simple change of mind are not allowed. - Please check your items with a staff member on-site immediately after receiving them to confirm the quantity and ensure there are no defects. [Other Details] - CCTV cameras are in operation for the safety of our customers and staff. - To ensure a comfortable viewing experience, bringing outside food or drinks into the store is prohibited. - Please do not touch the items on display as they are fragile. - Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. - Please refrain from actions that may cause inconvenience to other users, or you may be subject to penalties from staff. - To maintain safety and order at the site, holding personal events (distributing around goods, selling illegal merch, etc.) outside and inside the store is prohibited. - For a safe and pleasant experience, please cooperate with the on-site staff’s instructions. - We may take photos or videos inside and around the POP-UP store, in which customers may be included, and the results may be uploaded on SOUNDWAVE and HYBE’s official social media channels, media, etc. We ask for your understanding. - If you require parking registration, please let us know when making payment. - Please be careful not to use or visit unauthorized or illegal retailers that infringe upon the artists’ rights, or purchase counterfeit products. - For other inquiries, please contact the SOUNDWAVE online mall customer center at 02-381-3758 / https://sound-wave.co.kr or consult with the on-site staff. Thank you.
