We are pleased to inform you on how to best enjoy your visit to the TWS 5th Mini Album “NO TRAGEDY” POP-UP STORE and purchase our merchandise. [Operating Schedule] * Operating Period: From Monday, April 27 to Saturday, May 2, 2026 * Operating Hours: From 11 am to 8 pm (KST) * Location: 1F, 42 Hangang-daero, Yongsan-gu, Seoul [Online Reservation] 1. The TWS 5th Mini Album “NO TRAGEDY” POP-UP STORE (@HYBE YONGSAN) operates on an online reservation system. (On-site standby admission is not available) There will be one round of reservations. Each account may reserve one time slot through the dedicated link. (▶Reservation link) 2. Reservation Opening Date : 11 am, Wednesday, April 22, 2026 (KST) * Usage Period: From Monday, April 27 to Saturday, May 2 3. Reservations are made through a separate Weverse ID You must log in to your Weverse account to make a reservation. 4. In accordance with Weverse policy, only customers who are 14 years or older with verified ID can make the reservation. Each reservation allows admission for one person only. 5. Your entry QR code will be checked upon entry. To process your entry on-site, please present the QR code from the app or web reservation page to the staff. Screenshots or images will not be accepted. * How to Check Your Entry QR Code [Weverse > More > “Weverse Spot” > “HYBE MUSIC GROUP POP-UP” > TWS 5th Mini Album “NO TRAGEDY” POP-UP STORE > Click on the QR code icon in the upper right corner or “RESERVATION” > View reservation details] 6. Once you complete your early reservation, your reservation will be automatically confirmed. A reservation information email will be sent to the email address you provided when applying. If you don’t receive the email, please check the email address you entered and your spam folder. 7. To ensure smooth service when using the Weverse app, please keep it up to date. If you have an earlier version, you will need to update. 8. Each session has a limited number of spots available and may close early. However, if there is a cancellation in a session that has closed, it will automatically reopen. 9. If you wish to change your reservation after completing it, you must first cancel the existing reservation and then make a new reservation for one of the other sessions. However, please note that changes may not be possible in this case, as the reservation system is first-come, first-served. 10. Reservations cannot be transferred or sold to others. 11. The reservation status will be updated in real time. Walk-in customers can also enter after reserving an available session in real time. 12. For inquiries regarding your Weverse account or the system, please contact Weverse Help. 13. To ensure a fair and smooth experience for multiple users, reservations and use are allowed only once per person. Failure to comply may result in the cancellation of reservation without prior notice and measures such as restrictions on use by on-site staff. [Entry Information] 1. Entry is only accessible to those with advance reservations, and is only available on the reserved date and time. 2. Please wait in the outdoor waiting area next to the store 10 minutes before your reservation time, following the instructions of the staff. To prevent crowding, please refrain from waiting earlier than your designated time. 3. If you are more than 20 minutes late for your reserved time, it will be treated as a no-show, and you will not be allowed entry. Please make sure you visit on time. 4. After verifying your entry QR code at the entrance, entry will proceed sequentially. To ensure smooth entry, please have your QR code ready in advance. 5. You can stay for up to one hour after entry. Please make sure to keep the time limit, as the following session may be delayed if you leave late. 6. Entry may be delayed depending on on-site circumstances. For smooth operations, please comply with the guidance of the on-site staff. 7. Re-entry is not allowed once you exit. 8. A reservation is not required if you are visiting only for a merchandise/album exchange or refund. Please inform the staff of the purpose of your visit, and they will guide you in. [Making Your Merchandise Purchase and Precautions] 1. The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. 2. Products may sell out early before your visit. 3. The purchase limit for each product can be checked on-site at the POP-UP STORE and is subject to change depending on availability. 4. Shopping bags can only be purchased by customers who have purchased a product. They cannot be purchased alone or provided as an add-on. 5. Payment for merchandise can only be made via credit card or Samsung Pay. (Cash and QR code payment methods are not accepted.) 6. Please note that certain credit cards may not be accepted due to policies and conditions set by the card company. You may be restricted from making payments if the card is registered under a different name. 7. The precautions and exchange/refund policy related to album purchases are different from the merchandise exchange/refund policies. Please refer to the separate notice below. 8. Please consult the on-site staff should you need additional information regarding making purchases. [Merchandise Exchanges and Refunds] 1. Exchanges or refunds are available within 14 days of purchase if you visit the POP-UP with the product, receipt, and payment method. 2. During the operating period, exchanges and refunds are available only at the POP-UP STORE. 3. After the operating period, refunds will not be available regardless of the 14-day purchase policy. 4. For inquiries on exchanges after the operating period, please contact us by email (yspopup@hybecorp.com). 5. If the product you wish to exchange due to a defect is sold out, it cannot be exchanged for the same product, and a refund will be issued. However, refunds are not possible once the POP-UP’s operating period is over. 6. A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. 7. Refund or exchange will be denied in the following cases: - The gifts provided upon purchase are not returned or are damaged - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - The product has had its value damaged to an extent that it cannot be resold, including damage to the packaging [Making Your Album Purchase and Precautions] 1. On-site album purchase will be available starting at 11 am on April 28 (KST). 2. Please consult the staff at the POP-UP STORE if you wish to make an album purchase. 3. Even if you only wish to purchase an album, you must make a POP-UP reservation before entering. 4. The precautions and exchange/refund policy related to album purchases are different from the merchandise exchange/refund policies. Please make sure you read the album exchange/refund policy before buying. 5. How to Make an Album Purchase - Give the items you wish to purchase to the cashier at the payment counter inside the POP-UP, then proceed with payment and receive your album purchase 6. Album purchase limits can be found in the POP-UP, and are subject to change depending on inventory availability. 7. For information about album purchase gifts (POP-UP events), see the separate notice below. 8. Important Purchase Information - Album sales hours may change depending on on-site circumstances. - To ensure smooth operation, bulk purchases of albums are restricted. - For a fee, shopping bags can be obtained with a purchase of a product, but are not available for individual sale. - The limit to the number of copies one visitor can purchase is different for each album, and the payment may be denied or canceled if the number exceeds the limit. * For TWS 5th Mini Album “NO TRAGEDY,” you can purchase up to 20 Random versions and up to 30 Set versions. * For TWS 5th Mini Album “NO TRAGEDY” COMPACT Ver. (HUSH), (RUSH), or (BLUSH), you can purchase up to 20 Random versions and up to 10 Set versions. * For TWS 5th Mini Album “NO TRAGEDY” Weverse Albums ver., TWS 5th Mini Album “NO TRAGEDY” KiT Ver., TWS 5th Mini Album ‘NO TRAGEDY’ ROMEO CAT Ver. you can purchase up to 5 copies. - The random components included with this album are distributed with equal probability. - The outbox is designed to protect the product during distribution. We do not offer exchanges or refunds for stains or damage to the outbox that may be sustained during the distribution process. 9. Payment Methods - Payments can be made by credit card or Samsung Pay. (Cash and QR code payment methods are not accepted.) [Album Exchanges and Refunds] 1. For a refund or exchange, please bring the album, receipt, and method of payment to the POP-UP STORE. 2. Exchanges and refunds are available only at the POP-UP STORE during the operating period. 3. Exchanges and refunds will not be available after the POP-UP STORE operating period. 4. If you wish to exchange the album due to a defect but the album is sold out, it cannot be exchanged for the same album, and a refund will be issued. 5. A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. 6. Refund or exchange will be denied in the following cases: - The gifts provided upon purchase are not returned or are damaged - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The packaging is opened/damaged or shows signs of use - The product has had its value damaged to an extent that it cannot be resold, including damage to the packaging [POP-UP Event] 1. Gift giveaway based on merchandise purchase amount (album purchases excluded) - Customers who purchase merchandise worth KRW 50,000 or more will receive a photo card. (One type per member / Randomly provided out of six) - Photo cards will be given each time you reach the purchase amount threshold. (For example, if you spend at least KRW 100,000, you will receive two photo cards) - Photo cards will be provided at the cashier’s desk upon purchase. 2. Album LUCKY DRAW (from Tuesday, April 28 to Saturday, May 2, 2026) - If you purchase TWS 5th Mini Album “NO TRAGEDY” (random), you will receive one random unreleased selfie photo card (randomly selected out of six types) - If you purchase TWS 5th Mini Album “NO TRAGEDY” (Set), you will receive two random unreleased selfie photo cards (randomly selected out of six types) - If you purchase TWS 5th Mini Album “NO TRAGEDY” COMPACT Ver. (HUSH) (random), you will receive one random unreleased selfie photo card (randomly selected out of six types) - If you purchase TWS 5th Mini Album “NO TRAGEDY” COMPACT Ver. (HUSH) (Set), you will receive one set of six unreleased selfie photo cards (without duplicates) - If you purchase TWS 5th Mini Album “NO TRAGEDY” COMPACT Ver. (RUSH) (random), you will receive one random unreleased selfie photo card (randomly selected out of six types) - If you purchase TWS 5th Mini Album “NO TRAGEDY” COMPACT Ver. (RUSH) (Set), you will receive one set of six unreleased selfie photo cards (without duplicates) - If you purchase TWS 5th Mini Album “NO TRAGEDY” COMPACT Ver. (BLUSH) (random), you will receive one random unreleased selfie photo card (randomly selected out of six types) - If you purchase TWS 5th Mini Album “NO TRAGEDY” COMPACT Ver. (BLUSH) (Set), you will receive one set of six unreleased selfie photo cards (without duplicates) - Please note that the unreleased selfie photo cards provided for each album version are only available at the POP-UP STORE. - TWS 5th Mini Album 'NO TRAGEDY' Weverse Albums ver., TWS 5th Mini Album 'NO TRAGEDY' KiT Ver., and TWS 5th Mini Album 'NO TRAGEDY' ROMEO CAT Ver. are not eligible for the LUCKY DRAW. * Album LUCKY DRAW Components ▶One unreleased selfie photo card type per member / total of six types (POP-UP STORE @HYBE YONGSAN only) [Important Information for Participating in the Event] 1. All events held at the POP-UP may conclude early once the gifts are out of stock. 2. Gifts can only be provided on the day of purchase. 3. Splitting receipts for multiple event participation or combining receipts is not permitted. 4. The gifts are randomly provided, and they cannot be exchanged or selected. [Other Usage Guidelines and Precautions] 1. To ensure a pleasant viewing experience, pets, except for guide dogs, are not allowed to enter, and food and drinks are not permitted. 2. Any photography or video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (bloggers, influencers, streamers, etc.). 3. Surveillance cameras are in operation inside to ensure visitors’ safety. 4. We may take pictures or videos inside and around the POP-UP. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. Thank you for your kind understanding. 5. Parking is not available in the building. Please use another parking lot or public transportation. We do not offer separate assistance related to parking. 6. Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. 7. For inquiries related to the POP-UP (excluding Weverse account and system-related matters), please contact us via email (yspopup@hybecorp.com).
