[NOTICE] TWS POP-UP in KAOHSIUNG T&C

We are pleased to inform you on how to enjoy your visit to the TWS POP-UP in KAOHSIUNG. [Event Details] # KAOHSIUNG * Operating Period: Thursday, October 22, 2026 ~ Sunday, November 01, 2026 * Operating Hours: Mon ~ Fri 11:00 - 22:00｜Sat ~ Sun 10:30 - 22:00 (TST) * Operating Method: Advance Reservation (On-site waitlist available if slots are available) * Location: E SKY MALL, 1F (No. 115, Dashun 1st Rd, Longzi Village, Gushan District, Kaohsiung City) [Queue & Entry Guidelines] * This event operates on an advance reservation basis. In the event of no-shows or late arrivals, on-site entry may be available for waitlisted guests, subject to availability. * Please check the reservation information through MAKESTAR Official X and Official Instagram. * Before the POP-UP opens, please wait in the designated outdoor queuing area in the order of arrival. Entry may be restricted if you leave the queue, cut in line, engage in other unfair behavior, or act in a way that causes inconvenience to other visitors. * Chairs and tents are not allowed while waiting. * Please refrain from gathering or staying for extended periods in areas other than the designated waiting area to avoid obstructing pedestrian traffic. * If you cause inconvenience to other visitors or disrupt on-site order, entry may be restricted at the discretion of the on-site staff. * After the POP-UP opens, please follow the on-site staff's instructions and enter in order. After entering, please refrain from running or pushing, and cooperate with the instructions of the on-site staff. * Entry may be restricted if you arrive after your reserved entry time. * All visitors may enter only after their QR code has been verified. Re-entry is not permitted after exiting. [Pop-up Store Policies] By entering the TWS POP-UP in KAOHSIUNG, all visitors are considered to have agreed to the following guidelines. * Products for sale and event items are limited in quantity and may sell out early. * Food and beverages are not allowed inside the pop-up space. * Entry of all animals is prohibited, except for guide dogs. * CCTV is in operation for safety inside the store. * The POP-UP is not responsible for any theft, loss, or damage that may occur within the pop-up venue. * Video and photo recording may take place inside the pop-up store. Visitors' faces may be captured and the footage may be used on official social media channels or in other media. * Commercial photography without prior approval is not permitted. * Please enter and use the POP-UP during your reserved time. After your session ends, please exit the venue following the instructions of the on-site staff. * During periods of heavy congestion, the time allowed in certain areas may be limited. * Visitors who disrupt order or cause inconvenience to others may be asked to leave the venue. * Visitors who fail to comply with these guidelines may be denied entry or asked to leave the venue. [Product Purchase, Exchange, and Refund Policy] * Payment methods include cash, credit card, debit card, electronic payment. Culture gift certificates are not accepted, and department store discounts or promotions do not apply. * Please make sure to check the product for any defects before leaving the store. * Shopping bags are available for purchase. * Please check the quantity of your purchased items at the counter before leaving. Claims regarding missing items after collection will not be accepted. * Some products may have a purchase quantity limit per item. Please check in-store signage for details. * Exchanges or refunds due to change of mind are not permitted. * Due to the nature of the manufacturing process, slight color variations or minor differences in details may occur and are not considered defects. * If the purchased product is defective, exchanges or refunds are only available during the pop-up operation period with a receipt. * However, exchanges for the same product are only available if the same product is still in stock at the store. * If the same product is sold out, an exchange for the same product is not available, and a refund will be issued. * If the same product is sold out, customers may also exchange it for another product. The replacement product must be of equal or higher value than the original product, and any price difference must be paid separately. * Exchanges require approval from POP-UP staff and may be denied for the following reasons: - If there are signs of use or wear - If the product label or tag is missing or damaged - If the product has been damaged due to customer negligence * For promotional gift items, minor defects such as dents, scratches, or pressure marks 5mm or smaller are not considered damage and are not eligible for exchange or refund. * The final decision on all exchanges and refunds lies with the POP-UP operations team. MAKESTAR Customer Center Thank you.