STORE INFO - DATES | 2024.08.28 – 2024.09.08 - HOURS | 10:00 – 22:00 (WIB) - LOCATION | Gandaria City Mall, LG Floor (LG Lobby) Jl. Sultan Iskandar Muda, Gandaria, Kec. Kby. Lama, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12240 QUEUE & ADMISSION - Entry to the pop-up store is available through on-site visits. Please follow the on-site instructions carefully. - Chairs and tents are not allowed while waiting. - Admission will proceed in order after the opening and waiting times may vary depending on the situation. - Queue numbers may be distributed for customer convenience if necessary. BAG STORAGE INSTRUCTIONS - Before entering, please store your belongings at the bag storage near the entrance and receive a storage number. - When leaving, you can retrieve your stored belongings by returning the storage number. STORE POLICY Visitors who enter the pop-up store are considered to have agreed to the following terms and conditions. - Due to limited quantities, certain products and giveaways may sell out early. - CCTV is in operation inside the store for safety. - Only service animals are allowed inside the store. - We are not responsible for theft, loss, or damage occurring within the store. - Food and beverages are not allowed inside the store. - Photos and videos taken inside the pop-up store may be uploaded on official channels, SNS, and media. - Commercial filming without prior consent is not allowed. PURCHASE POLICY - Payments can only be made by credit card, debit card, or QRIS. Cash payments are not accepted. - Please check the product for any defects before making a payment. - Exchanges and refunds due to change of mind are not allowed after payment. - If the purchased product is defective, it can be exchanged or refunded on the purchase date with the receipt. Refunds are only available if the same product is out of stock for exchange. - The purchase limit per person may vary depending on the situation. * Exchanges will be processed after confirmation by store staff and may not be possible in the following cases: ✓ If there is no unboxing video ✓ If the product is damaged by the purchaser including unboxing traces, product damage, or package damage ✓ If there are signs of use or wear ✓ If the product is damaged due to customer negligence ✓ If there are minor dents, scratches, or press marks (5MM or less) on event giveaways * The final decision on exchanges and refunds rests with the store management team. Actions that violate the above policies, cause inconvenience to other customers, or involve inappropriate behavior may result in denied entry or expulsion from the store.
