We would like to inform you about how to purchase the official merchandise of TOMORROW X TOGETHER WORLD TOUR <ACT: PROMISE> ENCORE IN SEOUL on-site at Olympic Park KSPO DOME from Friday, November 1 to Sunday, November 3, 2024. The official merchandise can be purchased in two ways: on-site pickup after purchasing from Weverse Shop or on-site purchase. Please refer to the information below on how to make your purchase. 1. How to Pre-Purchase on Weverse for On-Site Pickup Weverse account holders can purchase the official merchandise on Weverse TOMORROW X TOGETHER (GLOBAL), then pick up their purchases on-site at the TOMORROW X TOGETHER WORLD TOUR <ACT: PROMISE> ENCORE IN SEOUL concert site. Official Weverse Merchandise On-Site Pickup Booth * Sales Date/Time - From 11 AM to 5:30 PM, Friday, November 1, 2024 - From 10 AM to 4:30 PM, Saturday, November 2, 2024 - From 9 AM to 3:30 PM, Sunday, November 3, 2024 * On-Site Pickup Dates - From 11 AM to 6 PM, Friday, November 1, 2024 - From 10 AM to 5 PM, Saturday, November 2, 2024 - From 9 AM to 4 PM, Sunday, November 3, 2024 * On-Site Pickup Location - Olympic Park Meeting Square, Olympic Park [Important Information] * Weverse members can purchase the merchandise through the Weverse TOMORROW X TOGETHER (GLOBAL) after coming within a 2.5 km radius of the TOMORROW X TOGETHER WORLD TOUR <ACT: PROMISE> ENCORE IN SEOUL venue, then pick up their purchases on site. * How to Pre-Purchase OFFICIAL MERCHANDISE on Weverse and Pick Up On-Site ① Click on the [Weverse Shop] icon at the bottom left of Weverse Home - TOMORROW X TOGETHER (GLOBAL) - Purchase the [On-Site Pickup Only] product from the PICK-UP category. ② Weverse > Click on [More] then [My Orders] and check the QR Code. ③ Present your QR code to the staff at the on-site pickup area, and pick up your purchases * Sales may end early if all items are sold out. * To ensure smooth operation, there is a limit on the number of items purchased per customer. The staff may restrict you from making a purchase if you fail to comply. * Purchase Limit for Official Merchandise: - A maximum of two OFFICIAL LIGHT STICK VER.2 can be purchased per customer. - A maximum of one MINI PHOTO CARD SET can be purchased per customer. - A maximum of five PPULBATU CAPE can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK VER.2 and MINI PHOTO CARD SET, and PPULBATU CAPE a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option. (e.g. for JACKET, you can purchase up to six pieces, three pieces per size). - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchases] * All merchandise may be sold out early before the end of sales hours. * Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. * Operating hours may change depending on on-site circumstances. * Please make sure not to disclose the QR code received upon making your purchase from Weverse to others, as purchases are picked up without identity verification. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The official merchandise of TOMORROW X TOGETHER WORLD TOUR <ACT: PROMISE> ENCORE IN SEOUL will only be sold at the official merchandise sales booth at the venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [On-Site Pickup Exchange/Refund Information] 1) Exchange * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please have the product and order details ready. * For inquiries regarding exchanges after on-site booths are no longer in operation, please contact Weverse Help. * “Random” products can be exchanged only if they are defective. 2) Refund * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product and order details. 3) Refund & Exchange * Refund and exchange will be denied in the following cases: - Damage to the product, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Signs of use, such as contamination, body odor, wear, perfume, or washing - Depreciation of product value to the extent that it cannot be resold - You will receive a refund if the product you would like to exchange is out of stock. 2. How to Purchase On-Site The TOMORROW X TOGETHER WORLD TOUR <ACT: PROMISE> ENCORE IN SEOUL official merchandise can be purchased on-site on the day of the concert. OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * Sales Date/Time - From 11 AM to 6 PM, Friday, November 1, 2024 - From 10 AM to 5 PM, Saturday, November 2, 2024 - From 9 AM to 4 PM, Sunday, November 3, 2024 * On-Site Sales Location - Olympic Park Meeting Square, Olympic Park [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Payment can be made by cash or credit card. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * To ensure smooth operation, there is a limit on the number of items purchased per customer. The staff may restrict you from making a purchase if you fail to comply. - A maximum of two OFFICIAL LIGHT STICK VER.2 can be purchased per customer. - A maximum of one MINI PHOTO CARD SET can be purchased per customer. - A maximum of five PPULBATU CAPE can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK VER.2 and MINI PHOTO CARD SET, and PPULBATU CAPE a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option. (e.g. for JACKET, you can purchase up to six pieces, three pieces per size). - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchases] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your means of payment and receipt ready when exchanging a product (If the product has been sold out, you will receive a full refund). * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The official merchandise of TOMORROW X TOGETHER WORLD TOUR <ACT: PROMISE> ENCORE IN SEOUL will only be sold at the official merchandise sales booth at the venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [Exchange/Refund Information for On-Site Sales] 1) Exchange * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please have the product and receipt ready. * For inquiries regarding exchanges after on-site booths are no longer in operation, please contact us by email (merch.support@hybecorp.com). * “Random” products can be exchanged only if they are defective. 2) Refund * Refunds are available only at the on-site booth during its operating hours. * Please have the product, receipt, and means of payment ready to receive a refund. 3) Refund & Exchange * Refund and exchange will be denied in the following cases: - Damage to the product, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Signs of use, such as contamination, body odor, wear, perfume, or washing - Depreciation of product value to the extent that it cannot be resold 3. OFFICIAL LIGHT STICK SERVICE BOOTH 1) Outdoor LIGHT STICK SERVICE BOOTH * Operating Schedule - From 1 PM to 5 PM, Friday, November 1, 2024 - From 12 PM to 4 PM, Saturday, November 2, 2024 - From 11 AM to 4 PM, Sunday, November 3, 2024 * Location - In front of Gate 2-1, KSPO DOME 2) Indoor LIGHT STICK SERVICE BOOTH * Operating Schedule - From 5:30 PM to 7:30 PM, Friday, November 1, 2024 - From 4:30 PM to 6:30 PM, Saturday, November 2, 2024 - From 3:30 PM to 5:30 PM, Sunday, November 3, 2024 * Location - GIFT SHOP area by gates 2-1, 2-2, and 2-3 [OFFICIAL LIGHT STICK VER.1 and VER.2 Pairing Information] * You can pair your TOMORROW X TOGETHER OFFICIAL LIGHT STICK VER.1 and VER.2 at the on-site pairing booths. * The OFFICIAL LIGHT STICK VER.1 must be updated to the latest firmware and paired to your seat to be wirelessly controlled. * The OFFICIAL LIGHT STICK VER.2 does not need any firmware updates. Pair it with your seat, and simply turn it on before the concert begins for the wireless control. * The firmware update for the OFFICIAL LIGHT STICK VER.1 is available at the LIGHT STICK PAIRING BOOTHS around the concert venue. * You can also self-update the firmware of the OFFICIAL LIGHT STICK Ver.1 via the official TOMORROW X TOGETHER OFFICIAL LIGHT STICK Ver.1 app. * You can also self-update the firmware of the OFFICIAL LIGHT STICK VER.1 and VER.2 via the TOMORROW X TOGETHER OFFICIAL LIGHT STICK Ver.2 app. Please see below for the OFFICIAL LIGHT STICK app self-pairing schedule. > Day 1 - After 4 PM, Wednesday, October 30, 2024 (KST) > Day 2 - After 9 PM, Friday, November 1, 2024 (KST) > Day 3 - After 8 PM, Saturday, November 2, 2024 (KST) * Please make sure you insert new alkaline batteries before the concert. * Please make sure you insert new alkaline batteries before the concert. * VER.2 requires three AAA batteries, and VER.1 requires two AA batteries. * The light may fade when the battery is low, and the wireless control may be disconnected. * Please refer to the “TXT OFFICIAL LIGHT STICK App Use and Firmware Update Guide” provided in a separate notice for detailed pairing information. [OFFICIAL LIGHT STICK Stage Wireless Control Support Schedule] * Simultaneous support for VER.1 and VER.2: From November 30 to December 1, 2024 (until the TOMORROW X TOGETHER WORLD TOUR <ACT: PROMISE> ENCORE IN JAPAN concert) * VER.2 only: For any concerts held on December 2, 2024 or later
