We are pleased to inform you on how to best enjoy your visit to the TOMORROW X TOGETHER “The Star Chapter: TOGETHER” POP-UP STORE and purchase our merchandise. [Operating Schedule] - Operating Period: From Tuesday, July 22 to Thursday, July 31, 2025 - Operating Hours: From 10:30 am to 8:30 pm (KST) - Location: 99, Yeonmujang-gil, Seongdong-gu, Seoul [Online Reservation] - The POP-UP STORE operates on an online reservation system via NAVER. You may reserve up to one time slot per ID during the operating period through the link provided. - Reservation Opening Date: 11 am, Wednesday, July 16, 2025 (KST) (►PRE-RESERVATION PAGE) - The reservation link will be posted to the artist’s official X channel. It will also be added to this notice for your reference. - In accordance with the platform policy, only customers who are 14 years or older with verified IDs can make the reservation. - Customers who are under the age of 14 can make the reservation with the ID of their legal guardian. - The reservation may close early because each session has limited capacity. In case anyone cancels their reservation, the session will automatically open again for reservation. - If you wish to change your reservation to another session, you can only do so for the sessions that are still open. Please be advised that you may not be able to change it as the reservation is on a first-come, first-served basis. - Reservations cannot be transferred or sold to others. - If you do not show up at your reserved time, your slot will be canceled automatically. - The reservation status will be updated in real time. Walk-in customers can also enter after reserving an available session in real time. [Entry Information] - Entry is allowed only on your reserved date and time. You can line up in front of the store starting 10 minutes before your reservation time. Please refrain from lining up earlier to prevent congestion at the site. - The staff will check your reservation confirmation page upon entry. You must show the staff your web reservation page or the app after logging in. Screenshots or images will not be accepted. - It will be considered a no-show if you don’t show up after 20 minutes have passed since your reserved session, and you cannot enter. Please make sure you visit on time. - You will be able to spend up to 30 minutes inside the POP-UP STORE. Please adhere to the time limit to prevent the subsequent session from being delayed. - Entry may be delayed depending on on-site circumstances. For a seamless POP-UP STORE and shopping experience, please comply with the guidance of the on-site staff. - You must leave after making a purchase, and re-entry is not allowed once you exit. - A reservation is not required if you are visiting only for an exchange/refund of a product or an album. Please inform the staff of the purpose of your visit, and they will guide you in. [How to Purchase Merchandise] - Write the quantity of the merchandise you wish to purchase on the order sheet provided at the entrance and submit it to the counter for payment. Then, you will receive the products on the spot. (Only one order sheet will be provided per person.) - All products may sell out early. - The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. - The purchase limit for each product can be checked on-site at the POP-UP STORE and is subject to change depending on availability. - Shopping bags are available for customers who purchase products at an additional cost. Otherwise, it cannot be purchased separately without a valid reason. - Payments can be made by credit card or Samsung Pay. (Cash payments are not accepted.) - Albums and merchandise must be paid for at separate counters. - Please refer to the separate Weverse notice for purchase/exchange/refund policies for albums, as they differ from those for merchandise. - Please consult the on-site staff should you need additional information regarding making purchases. [Exchanges and Refunds] - For exchanges and refunds, please bring the product, receipt, and method of payment within 14 days of making the purchase. - During the operating period, exchanges and refunds are available only at the store where you purchased your item. - After the operating period, refunds will not be available regardless of the 14-day purchase policy. - For inquiries on exchanges after the operating period, please contact us via the following methods: > Album inquiries: Weverse Help > Product inquiries: The POP-UP STORE’s dedicated email address (popup@hybecorp.com) - If the product you wish to exchange due to a defect is sold out, it cannot be exchanged for the same product, and a refund will be issued. - A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. - Refunds or exchanges will be denied in the following cases: > The gifts provided upon purchase are not returned or are damaged > The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer > The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened packaging > The product has had its value damaged to an extent that it cannot be resold > “Random” products can only be exchanged if they are defective. [Event Information] 1. HoloSpex Film Giveaway for Starlight Zone Experience - Customers with a POP-UP reservation will receive a HoloSpex film along with the order sheet upon entry verification (one set per person). - Look at the point lights on the ceiling of the Starlight Zone through the HoloSpex film for a special experience. 2. AR Experience Zone With the Artists Visit Guide - After visiting the POP-UP STORE, please scan the QR code in front of the star symbol sculpture before exiting to access the event page. - After allowing sensor and camera permissions according to the AR page instructions, scan the star symbol sculpture. - Find and listen to the artist’s special voice message within the page. - Click the message-writing icon at the bottom of the page to leave a message for the artist. - Check out the heartwarming messages left by other visitors on the page. - Experience a special moment of connection with the artists and other visitors through starlight. [Gifts for Purchasers] 1. Merchandise Purchase Gift - Spend KRW 50,000 or more on merchandise → Receive one photo card (randomly provided out of five) - Spend KRW 100,000 or more on merchandise → Receive one portrait bookmark (randomly provided out of five) 2. Album Purchase Gift - The Star Chapter: TOGETHER (Afterglow Ver.) > Purchase one copy → One photo card (randomly provided out of five) > Purchase a SET → A full set of five photo cards + one PPULBATU gift (out of two types) - The Star Chapter: TOGETHER (Solo Track Ver.) > Purchase one copy → One photo card (randomly provided out of five) > Purchase a SET → A full set of five photo cards + one PPULBATU gift (out of two types) - The albums below are not eligible for receiving gifts: > The Star Chapter: TOGETHER (Awake Ver. / Etched Ver. / Starlight Ver.) > The Star Chapter: TOGETHER (Mini Book Keyring Ver.) > The Star Chapter: TOGETHER (Weverse Ver.) > The Star Chapter: TOGETHER (Star Keyring Ver.) 3. Things to Note - Special gifts are provided based on the total purchase amount or quantity. The gifts will be provided at the payment counter. - All gifts are offered on a first-come, first-served basis and may run out early. - The gifts are provided randomly and cannot be exchanged or selected. - The gifts are only available on the day of purchase. - Purchases cannot be split for the purpose of receiving multiple gifts. Receipts cannot be combined to qualify for gift eligibility. [Other Important Information] - No food or drinks are allowed to ensure your pleasant experience. Animal companions will be restricted from entering. - Any photography or video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (bloggers, influencers, streamers, etc.). - Surveillance cameras are in place to ensure the safety of our customers. - We may take pictures or videos inside and around the POP-UP STORE. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. - Parking is not available in the building. Please use nearby parking lots or public transportation. We do not offer assistance related to parking. - Do not purchase illegal merchandise. The official products will only be sold at the POP-UP STORE during its operating period.
