Hello, this is HYBE. We would like to provide information on how to visit the PPULBATU <FINDING MOA> POP-UP in TAICHUNG and important guidelines for product purchases. [Event Details] * Operating Period: Saturday, October 18, 2025 – Sunday, November 2, 2025 * Operating Hours: Sun – Thu | 11:00 AM – 9:30 PM (UTC+8) (Last entry by 9:00 PM) Fri – Sat | 11:00 AM – 10:00 PM (UTC+8) (Last entry by 9:30 PM) * Location: Chungyo Department Store (Building B, 13F, No. 161, Sec. 3, Sanmin Rd, North Dist, Taichung City 404, Taiwan (R.O.C.)) [Entry Guidelines] * This pop-up operates on a number ticket system, allowing entry in the order of tickets distributed on a first-come, first-served basis each day. * Number tickets will be distributed starting at 10:00 AM (UTC+8) in the order of arrival. One ticket will be issued per person, and accompanying entry is not allowed. Number tickets are non-transferable. * Before the mall opens, guests may wait in line at the designated queue in front of the 1st-floor entrance. Entry to the pop-up store queue will proceed according to the ticket numbers. * Entry may be restricted in cases of misconduct such as leaving the queue, cutting in line, or engaging in behavior that causes inconvenience to others. * The use of chairs or tents while waiting in line is not allowed. * To ensure smooth entry, please be in the waiting line at least 15 minutes before your designated entry time. * Entry will not be allowed 15 minutes after your entry time has begun. * Entry is permitted only once within the designated time slot indicated on the ticket. Re-entry is not allowed. Even if you enter late, you must leave by the end of the allotted time (40 minutes). * Entry is allowed after waiting per session, and depending on on-site circumstances, entry may be delayed or expedited. * Depending on the on-site situation, entry may be changed from a ticket system to on-site queue entry without advance ticket distribution. * Usage Time: Each visit to the POP-UP store is limited to 40 minutes after entry. (Session 1: 11:10–11:50 / Session 2: 12:00–12:40 / Session 3: 12:50–13:30 / Session 4: 13:40–14:20 / Session 5: 14:30–15:10 / Session 6: 15:20–16:00 / Session 7: 16:10–16:50 / Session 8: 17:00–17:40 / Session 9: 17:50–18:30 / Session 10: 18:40–19:20 / Session 11: 19:30–20:10 / Session 12: 20:20–21:00 / Session 13: 21:10–21:50) * Session 13 is not operated from Sunday to Thursday. (The 13th session will be available only on Thursday, October 23.) * Capacity: 50 people per session [Pop-up Store Policies] By entering the PPULBATU <FINDING MOA> POP-UP in TAICHUNG, all visitors are considered to have agreed to the following guidelines. * All sales products and event items are limited in quantity and may sell out early. * Free gifts are available only on the day of purchase. Splitting payments across multiple receipts to participate in the event more than once is not allowed. * Food and beverages are not allowed inside the pop-up space. * Entry with animals is not permitted, with the exception of guide dogs. * For the safety of visitors and staff, CCTV recording is in operation inside the pop-up. * The PPULBATU <FINDING MOA> POP-UP in TAICHUNG is not responsible for any theft, loss, or damage that may occur inside the venue. * Photos and videos may be taken inside the pop-up and may be used for promotional purposes on official social media channels and other media. * Commercial photography without prior authorization is strictly prohibited. [Product Purchase, Exchange, and Refund Policy] * Payment methods include cash, credit card, LINE PAY, and QR payment. * Please ensure that the product is in good condition before making your payment. * Shopping bags are available for purchase. * Some products may have a purchase quantity limit per item. Please check in-store signage for details. * Exchanges or refunds due to change of mind are not permitted. * If the purchased product is defective, exchanges or refunds are only available during the pop-up operation period with a receipt. * Refunds for defective items are only available if the same item is out of stock and cannot be exchanged. * If the item you wish to exchange is out of stock, it cannot be exchanged for the same item and a refund will be issued instead. * If the item you wish to exchange is out of stock, you may exchange it for a different item of equal or higher value. If the new item is more expensive, the price difference must be paid. * Exchanges require approval from POP-UP staff and may be denied for the following reasons: - If there are signs of use or wear - If the product label or tag is missing or damaged - If the product has been damaged due to customer negligence * For promotional gift items, minor defects such as dents, scratches, or pressure marks 5mm or smaller are not considered damage and are not eligible for exchange or refund. * The final decision on all exchanges and refunds lies with the POP-UP operations team. Thank you.
