We would like to inform you on how to purchase the Official Light Sticks on-site at the 2025 Weverse Con Festival, which will be held at Discovery Park and INSPIRE ARENA within the INSPIRE Entertainment Resort on Saturday, May 31 and Sunday, June 1, 2025. Official Light Sticks can be purchased in two ways: on-site pickup after purchasing from Weverse Shop or on-site purchase. Please refer to the information below on how to make your purchase. 1. How to Pre-Purchase on Weverse for On-Site Pickup Weverse Shop members can purchase the Official Light Stick on Weverse Shop Weverse Con Festival, then pick up their purchases on-site at the 2025 Weverse Con Festival. 1) Official Light Stick On-Site Pickup Booth * Sales Dates/Times - From 12 pm to 5:30 pm, Saturday, May 31, 2025 - From 12 pm to 5:30 pm, Sunday, June 1, 2025 * On-Site Pickup Dates/Times - From 12 pm to 6 pm, Saturday, May 31, 2025 - From 12 pm to 6 pm, Sunday, June 1, 2025 * On-Site Pickup Location - Next to the Main Gate of Discovery Park [Important Information] * Weverse members can purchase the Official Light Stick through Weverse GLOBAL after coming within a 3.5 km radius of the 2025 Weverse Con Festival venue, then pick up their purchases on site. * How to Purchase the Official Light Stick and Pick Up On-Site ① Click the [Weverse Shop] icon at the bottom left of the Weverse Home - Weverse Con Festival (GLOBAL) - Purchase the [On-Site Pickup Only] product from the PICK-UP_LIGHT STICK category. ② Weverse > Check the QR code on [Order History] in More. ③ Present your QR code to the staff when at the on-site pickup area and pick up your purchases. * Sales may end early if all items are sold out. * Purchase Limit for the Official Light Stick - A maximum of two Official Light Sticks can be purchased per customer. - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. * Operating hours may change depending on on-site circumstances. * Please make sure not to disclose the QR code received upon making your purchase from Weverse to others, as purchases are picked up without identity verification. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase counterfeit Light Sticks. Official Light Sticks will only be sold at the 2025 Weverse Con Festival’s Official Light Stick sales booth and on Weverse Shop. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for On-Site Pickup Products] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and order details with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact Weverse Help. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product and order details. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use, such as contamination, body or perfume odor, signs of being washed, or opened packaging - Products with damage to their value to such an extent that they cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. 2. How to Purchase On-Site on the Day of the Concert Official Light Sticks can be purchased on-site on the day of the Weverse Con Festival. 1) Official Light Stick On-Site Sales Booth * Sales Dates/Times - From 12 pm to 6 pm, Saturday, May 31, 2025 - From 12 pm to 6 pm, Sunday, June 1, 2025 * On-Site Sales Location - Next to the Main Gate of Discovery Park [Important Information] * Sales may end early if all items are sold out. * Purchase Limit for the Official Light Stick - A maximum of two Official Light Sticks can be purchased per customer. - The maximum purchase limit is subject to change depending on on-site circumstances. - BoA, KYUHYUN, LEE MU JIN, and P1Harmony Official Light Sticks are available only for on-site pickup on Weverse. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. * Operating hours may change depending on on-site circumstances. * Please make sure not to disclose the QR code received upon making your purchase from Weverse to others, as purchases are picked up without identity verification. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase counterfeit Light Sticks. Official Light Sticks will only be sold at the 2025 Weverse Con Festival’s Official Light Stick sales booth and on Weverse Shop. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for Official Merchandise Sold On-Site on the Day of the Concert] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product, receipt, and payment method. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use such as contamination, body or perfume odor, or signs of being washed - Products with damage to their value to such an extent that they cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operation period. 3. Official Light Stick Service Booth Firmware updates and technical support for the Official Light Sticks that support pairing with the 2025 Weverse Con Festival will be provided. • For a more upgraded control, please update the firmware to the latest version. * No firmware updates are required for BoA, ILLIT, or TWS Light Sticks. 1) Outdoor Light Stick Service Booth * Operating Schedule - From 2 pm to 6:30 pm, Saturday, May 31, 2025 - From 2 pm to 6:30 pm, Sunday, June 1, 2025 * Location - Next to the Main Gate of Discovery Park 2) Indoor Light Stick Service Booth * Operating Schedule - From when the gate opens to 30 minutes after the concert begins, Saturday, May 31, 2025 - From when the gate opens to 30 minutes after the concert begins, Sunday, June 1, 2025 * Location - Gate M, INSPIRE ARENA 4. Official Light Stick Wireless Control Information For the 2025 Weverse Con Festival, the Official Light Sticks that support pairing with this concert will be synced for light effects. You do not need to pair your Light Sticks through the Official Light Stick app. Please make sure to press and hold the power button on the Light Stick to turn it on after you enter the venue. Due to compatibility with the Light Stick system, wireless control of the Light Stick is supported only for select models. * Supported Light Sticks (Alphabetical Order): &TEAM, BoA, BOYNEXTDOOR, ENHYPEN, ILLIT, LE SSERAFIM, TOMORROW X TOGETHER VER.2, TWS * Please make sure to insert new alkaline batteries before the concert. * The Official Light Stick requires three AAA alkaline batteries. * Your light will fade if the battery is low, and the wireless control may stop. * Please refer to the “2025 Weverse Con Festival Official Light Stick User Guide” provided in a separate notice for detailed pairing information.
