We would like to provide you with some information regarding purchasing the official merchandise on-site for the ZICO LIVE: JOIN THE PARADE that will be held at the Olympic Hall, Olympic Park on Saturday, November 23 and Sunday, November 24, 2024. The official merchandise can be purchased on-site. Please refer to the details below on how to make your purchase. On-site Purchases at the Event You can purchase the official merchandise of the ZICO LIVE: JOIN THE PARADE at the venue. 1. OFFICIAL MERCHANDISE ON-SITE SALES BOOTH *Sales Date/Time - From 1 PM to 5:30 PM, Saturday, November 23, 2024 - From 11 AM to 3:30 PM, Sunday, November 24, 2024 *On-Site Sales Location - Olympic Hall, Olympic Park [Important Information] * Sales may end early when inventories for all items are sold out. * Payment Methods: Cash or cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * There will be a purchase limit for every merchandise per customer to ensure the smooth operation of the booths. The staff may restrict you from making a purchase if you fail to comply. - Purchases are limited to three per item per person, or three per option of an item if there are multiple options. (e.g., for S/S t-shirts, you can purchase up to 6 pieces – 3 pieces per size) - The maximum purchase limit is subject to change depending on on-site circumstances. * The “SMART TOK” surface is sticky but not made for multiple uses given its nature. * The clothes may have differing graphic printings for each piece due to varying manufacturing processes, and they are not considered defects. [Important Notice Regarding Purchase] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your payment method and receipt ready when exchanging a product due to defects. (If the product has been sold out, you will receive a full refund.) * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The official merchandise of the ZICO LIVE: JOIN THE PARADE will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [Exchange/Refund Information for On-Site Sales] 1) Exchange * Exchanges are only possible within 14 days of purchase. * When the booth is still operating, exchanges can be done only at the booth. Please bring the product and receipt when you visit. * For exchange inquiries after the on-site booth operation period, please email your inquiries to merch.support@hybecorp.com. * Random products can be exchanged only if they are defective. 2) Refund * Refunds are only available at the on-site booth during the on-site booth operation period. * Please bring the product, receipt, and means of payment when you visit to receive a refund. 3) Refund & Exchange * Refund or exchange will be denied in the following cases: - Destroyed or damaged product such as damaged or missing product tag, label, packaging etc. by fault of the customer - Products showing signs of use such as contamination, body or perfume odor, and signs of being washed or used - Products’ decrease in value to such an extent that it cannot be resold
