We are pleased to provide information on how to enjoy the <ENHYPEN WORLD TOUR ‘FATE PLUS’ THE CITY JAKARTA POP-UP > as well as essential tips on purchasing your merchandise. [Operation Information] - Operating Period: From Friday, August 9 to Sunday, August 25, 2024 - Operating Hours: From 10:30 AM to 10 PM (GMT +7) - Location: Neo Soho Mall, 3rd Floor, West Jakarta, Indonesia [Entry Information] For a pleasant shopping experience, kindly follow these instructions: 1. Free entrance with queue number is required to enter the pop-up store. We advise customers to be cautious of any scams related to ENHYPEN WORLD TOUR ‘FATE PLUS’ THE CITY JAKARTA POP-UP claiming to be from Springboard and Neo Soho Mall. We are not responsible for any losses incurred by such activities. 2. To ensure fair treatment for each customer, we provide queue numbers that can be obtained in the designated area. 3. Queue numbers will be distributed starting at 10 AM at the Neo Soho Mall located in the 3A Floor. 4. We ask customers to please maintain an orderly and organized queue. 5. Queue numbers have limited quotas each day, following the capacity and operating hours of the pop-up store. 6. If the daily quota of the queue number has been fulfilled, customers can come back the next day. 7. The queue may close ahead of schedule due to unexpected circumstances. 8. Customers can enter the pop-up store according to the time stated on their queue number. 9. Customers can enter only through the designated pop-up store entrance and must present their queue number to our staff. 10. To ensure a comfortable shopping experience, only a maximum of 25 customers are allowed inside the pop-up store at any given time. 11. Each customer is given a maximum of 20 minutes inside the pop-up store, including time to browse products and make payments. We appreciate your cooperation in making the best shopping experience. 12. Upon exiting the pop-up store, immediate re-entry is not permitted. Please queue once again by obtaining a queue number if the quota is still available. [Store Policy] Customers who enter the pop-up store are considered to have agreed to the following terms and conditions: 1. Products at the pop-up store are limited in quantity and may sell out before the end of the pop-up store period. 2. Consumption of food and beverages is not allowed inside the store. 3. Backpacks, bulky sports bags, weekender bags, and other large bags are not allowed inside the store. 4. No pets are allowed inside the store. 5. For the safety of all customers and staff, please refrain from bringing sharp objects, flammable items, and other dangerous goods into the pop-up store. 6. For hygiene reasons, customers are not allowed to try on products in the pop-up store. 7. CCTV surveillance cameras are in operation to ensure the safety of our customers. 8. Customers are to exercise caution with their personal belongings. We are not responsible for any loss, damage, theft, or injury. 9. Customers behaving in a disorderly manner may be refused entry or asked to leave. The staff and operations team reserve the right to request any visitor to leave if they do not comply with the terms and conditions. 10. All decisions of the pop-up store team are final. [Making Your Purchase] 1. There might be a limit to the number of purchases per item for certain products due to the limited quantity. Please refer to details in store for more information. 2. Products may sell out early. 3. Cashless payment methods only (debit card, credit card, and QRIS). 4. If there any promotions held at the pop-up store may conclude early once the quotas are fulfilled. - You cannot split your payment for a single order to participate in the promotion multiple times. - Receipts cannot be combined to participate in the promotion. Each transaction is considered separate for participation. - Other terms and conditions apply. 5. Please check all your products before paying. 6. All shopping bags are chargeable. 7. Please check all of your products before leaving the pop-up store. [Exchange and Refund] 1. An exchange or refund will be available should there be any defects in the product, but only on the day of the purchase. - Bring your payment receipt to be offered an exchange for the same product, another product of equal value, or a product of higher value by paying the price difference. - You will receive a refund if the product you would like to exchange for is out of stock. - Package contents and all items included that has any scratches or defects which was caused by the distribution process, cannot be exchanged or returned. - The outer case of the product is to protect the product, and the contamination and damages that may occur during the distribution process cannot be the reason for return or exchange. 2. Exchange or refund requires approval by the store staff, and will be denied in the following cases: - Simple change of mind. - Missing or damaged product labels or tags, or if the packaging is opened. - When the product shows signs of use or has been used. - Products with damaged or lost value due to negligence on the customer’s part (such as improper storage or handling). - Evidence that products were purchased purely for the filming of unboxing videos. - Any defects that was received upon distribution in sealed condition. 3. Please approach the staff before entering the store in regards to the product exchange or refund. [Important Information] 1. The queue number distributed is only valid for the same day. 2. Queue numbers will be distributed in order of arrival. 3. Please refrain from queuing overnight. We cannot guarantee your safety during night hours and any queues may be asked to disperse by Neo Soho Mall security. 4. Any photography or video recording for commercial or promotional purposes that are not agreed upon in advance is forbidden. 5. We may take photos or videos inside and around the pop-up store. The photos and videos may be uploaded to HYBE, Springboard and Neo Soho’s social media channels and platforms. 6. All official information regarding ENHYPEN WORLD TOUR ‘FATE PLUS’ THE CITY JAKARTA POP-UP can be accessed through Springboard's social media.
